Urban Reviews

2.5

21% would recommend to a friend

(109 total reviews)

Jack Tang

16% approve of CEO

27% positive business outlook

Urban has an employee rating of 2.5 out of 5 stars, based on 109 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Urban employee rating is 35% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

109 reviews
5.0
23 Jan 2023
Recommend
CEO approval
Business outlook

Pros

Growth and culture is incredible

Cons

Tough times through covid but getting better

avatar
Urban Response
3y
Thanks for the review and for helping make Urban what it is! We’ll take note of your points and make sure they’re heard by the right people.
1.0
21 Sept 2018
Recommend
CEO approval
Business outlook

Pros

quite a few, but not lasting

Cons

They can stop letting you work with a blink of an eye: by receiving a single bad review your overall rating goes so low that, with the hundreds of people they hire every single month and enter with a full five-star rating, your chances to get a booking are likely to disappear. They do not care AT ALL if you explain that at the booking you were threatened to be given 1 star because the customer wanted to be massaged for free. You are rapidly overrun by therapists that enter with 5 stars as the company secures the right to get onboard millions of people thus reducing everyone volume of work, chances to get a decent salary and a stable job

1.0
17 Feb 2020

They call themselves a company who put wellness at heart

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

WFH staff discount on Urban home treatments

Cons

Unhygienic office - bathrooms are disgusting Mild blame culture at work - everyone tries to secure their role in any possible way Long working hours My manager did not tell me the actual reason (office close down) why I was laid off but gave me a false impression that I did something wrong

Viewing 1 - 3 of 109 Reviews

Glassdoor has 165 Urban reviews submitted anonymously by Urban employees. Read employee reviews and ratings on Glassdoor to decide if Urban is right for you.