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Vend by Lightspeed

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Vend by Lightspeed Reviews

3.8

73% would recommend to a friend

(210 total reviews)
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Ana Wight

92% approve of CEO

60% positive business outlook

Vend by Lightspeed has an employee rating of 3.8 out of 5 stars, based on 210 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Vend by Lightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

210 reviews
1.0
20 Jan 2016
Recommend
CEO approval
Business outlook

Pros

Cool office spaces (then again all tech companies do really) Mac gear Casual working environment

Cons

Where do I start? From the first week at Vend it was apparent to me that there was some serious favouritism going on here. The fact that they hire so many people based on employee referrals sounds like a good thing, but it just create high-shool style cliques. If you don't know everyone in the office who all knew each other from Auckland high schools and teenage parties, you'll have a very hard time fitting in and letting them accept you into their oh so cool 'Kiwi gangster club'. There is also serious favouritism from management. Certain people get away with murder whereas other are under the microscope all the time - and this does not correlate to performance either. The recent handling of massive redundancies was handle incredibly poorly - there were many discussions at the time around how decisions were made and the integrity of management was seriously taken into question. On that note, I have never worked for a company who sacks so many staff out of nowhere. You better like feeling like you could be axed at any time if you work at Vend. In 12 months, 5 people were sacked and walked out - bearing in mind we are talking about a team of around 12 here! The product is dreadful, and how they think they are going to take over the world and become a massive company with a POS products, which is designed only for a niche within the retail market is beyond me. It's laughable. The pay is horrendous. I now work in a role paying 15K more a year base salary and have already earned in 3 months commissions what I would have done in a whole year at Vend. The company also seems to lack serious focus - change is great, but if you don't let things have a chance to work you before switching gears you'll never get anywhere. The management in the Melbourne office is a serious problem. A particular manager is a smiling assasin. You never know where you stand - but if you like football you're all good. The culture of the Melbourne office plummeted the day that certain manager started and never bounced back. Oh and one last titbit - if you don't drink, and don't like drug use in the office at parties, you may want to look elsewhere.

1.0
26 Nov 2015
Recommend
CEO approval
Business outlook

Pros

Some smart and motivated people, beer, fruit & you can bring your dog to work. Induction is Ok. Nice head office location.

Cons

Horribly political environment with outrageous favouritism of the inner click. They claim to be anti corporates, but have evolved a very self destructive corporate culture that values ego & self promotion over actual results. The poor business results should be no surprise. Pay is terrible in comparison to the market. Promises of pay reviews that are made to prospective employees during hiring process are never mentioned again. HR team are like an internal affairs department and the most political area in the business. N.b They will post a review of vend saying the opposite. Stressful dealing with lots of angry and unhappy customers who have been misled buying this poor product. Really low staff engagement.

1.0
6 May 2015

I can't wait to get out of here...

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

If you believe the HR & PR spin, it would be easy to be conned that there must be many, but the reality is far removed. Everything isn't "AWESOME". More time is invested by some staff in running around telling everyone how lucky they are to work here than in actually doing their job, contributing to creating a successful business or delivering tangible benefits for employees. Grow up.

Cons

Where to start. Lack of clear and measurable goals have resulted in really poor business results. The employer brand promise made by hiring managers and HR is totally over sold and once through the front door it is a huge disappointment. Internal communications are a bad joke with little coherent direction from management. There is a disturbing lack of focus on some of the core fundamentals that need to be fixed for a "tech" company at this stage, to have any hope of ever being successful.

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Vend by Lightspeed Response
11y
Thank you for taking the time to post this review, while it’s disappointing to read you bring up some good points. We really do have good intentions, we care about our people and are trying our best. We’re far from perfect though and our fast paced, high growth environment makes it tough to get it right all the time. We often get the question “Is it really as good as it looks?” and we absolutely believe it is so the response is always yes. However, I have always made a point of saying it’s harder than it looks which I’m sure you’ll agree is absolutely true. Vend isn’t for everyone. And that’s okay! All we ask is that people are open and honest with us about how they’re feeling and we’ve put in some good steps recently to ensure we’re getting this feedback. We are now doing a 60 day check in between the new employee and their Talent Manager that discusses feedback they’ve given in our Onboarding Survey. This is a great opportunity for us to check that everything we’ve said during the recruitment & onboarding processes is what we’ve delivered and that they’re feeling like they’re set for success and integrating well with the team. You may or may not already be using 15five for your 1:1’s with your manager too. If you’re not currently using this you will be soon and this is a great tool for communicating what’s happening and tracking your objectives against the company OKR’s. These OKR’s have been well communicated and it should be clear how you are able to contribute to these objectives. If it’s not I suggest you talk to your manager. We also have the 6 monthly engagement survey that is going out at the end of May for all employees that have been at Vend for longer than 3 months to complete. In the past we’ve had some great feedback come through this channel on how things can be better so I suggest you take advantage of this and give us lots of specific feedback on your experiences. In Novembers survey we found that of the 134 people that responded (and we had an 89% response rate) 100% of people said that they are proud to work at Vend. This is great and a huge focus is maintaining this level of pride and focus on making Vend the best it can be. To your point on internal communication - I hear ya! This will always be one of our biggest challenges. It’s totally fair to say that our communication strategy did not scale with the company over the last 12 to 24 months. How you communicate as a company of 30 people all in Auckland vs 250 people in 7 different locations in 6 different countries is totally different and there is a group of people working to make this better. If you’d like to know more about this you can come to me and I can talk to you about what’s being discussed. The focus really is making sure that the decisions we make today are scaleable. In the meantime we’re also balancing that with some quick wins - like our weekly newsletter that details notes from the Exec Meeting, details on how we’re tracking against our OKR’s, who’s started, who’s left, what big stuff is happening with the product and anything else we can squeeze in there. I hope this response has helped in some way. Feel free to hit me up any time if you’d like to discuss any of the points further. Cheers, Kirsti Grant
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Glassdoor has 215 Vend by Lightspeed reviews submitted anonymously by Vend by Lightspeed employees. Read employee reviews and ratings on Glassdoor to decide if Vend by Lightspeed is right for you.