VerityStream Reviews

You have 2 companies (Echo and Morrisey) that were both purchased by Healthstream. Then Healthstream decided to make a 3rd software (Verity), mainly out of the Echo back end. Since all the effort has been put towards Verity, support and implementation of Echo and Morrisey products has decreased. Customer service is severely lacking as many of the senior employees have left (including 2 VP's) and more are looking for the door. In addition, those that are leaving are not being replaced. Customer complaints continue to rise resulting in the remaining employees having to travel and work extra to make up for the lack of product resources and knowledge. Really poor communication regarding the new software being rolled out (Verity). Most people who are going to implement it do not understand how it works at all, only a few developers and product managers have been introduced to it. At the same time, effort in maintaining the legacy products is bare-bones.

Below average pay. Below average health benefits. Below average 401k. Leadership needs to value feedback from employees on their needs as they do for clients. Communication across offices seems to continue to be a struggle. Improvements in these areas would make Verity a GREAT place to work.