Pros
It's an easy job to get and the work is simple. There are usually extra hours to be picked up if you need it around the beginning of the month
Cons
The job is so simple that you don't gain a lot of useful experience. They've embraced their turnover rate to the point that ANY complaint or request is in general met with someone telling you you are free to leave. The pay is extremely low even if you do manage to hang on long enough to become full time. At the end of the day; it's just stressful. The primary phone interaction is inbound but it's people who are in general trying to use an automated system and didn't want to talk to a person in the first place. The script is thankfully minimal but rigid and often awkward and frustrating. Add to that; the company was losing money so they were making huge staff cuts so days of 150+ calls were common.