Viator Reviews

3.9

80% would recommend to a friend

(199 total reviews)
avatar

Pepijn Rijvers

80% approve of CEO

59% positive business outlook

Viator has an employee rating of 3.9 out of 5 stars, based on 199 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Viator employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

199 reviews
1.0
15 Apr 2026

Good pay and benefits, but toxic culture and instability

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good compensation and benefits. Flexible remote work setup. Work-life balance is possible.

Cons

The culture is highly political and lacks psychological safety. Favoritism and perception seem to matter more than performance. Collaboration suffers because people are more focused on protecting themselves and their headcount than supporting each other. Leadership is largely absent and disconnected from the actual work. Frequent layoffs have created an ongoing sense of instability. Entire teams lose key knowledge overnight, leaving others to figure things out with little to no documentation or support. Performance reviews can feel arbitrary and it's mostly gaslighting. If your priority is a steady paycheck (until it isnt), this may work for you. If you’re looking for mentorship, strong leadership, or a collaborative and forward-thinking environment, expectations should be managed.

2.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Immediate colleagues are amazing Remote work

Cons

Constant reorgs and threats/ pressure of lay offs isn’t great for mental health. Promotions and comp adjustment is now non-existent unless you are lucky with internal politics. Data decisions driven by non-technical leaders who then force this upstream. You are left defending decisions which make no sense. Top talent has started to leave and strategy is not clear, the past 6 months have been complete chaos.

Viewing 1 - 3 of 199 Reviews

Glassdoor has 223 Viator reviews submitted anonymously by Viator employees. Read employee reviews and ratings on Glassdoor to decide if Viator is right for you.