3.0
3 June 2026
Competitive pay but chaotic environment for success managers
Former employee, more than 1 year
Recommend
CEO approval
Business outlook
Pros
Competitive pay Interesting industry Decent benefits
Cons
Lack of focus from leadership in the Customer Success team Chaotic at times No real work life balance Product is not cohesive and doesn’t work well, making product adoption challenging at best Variable comp is nonexistent Success metrics aren’t really followed consistently. Burnout is the common denominator across the team, and very little has been done to mitigate this. This team has had a lot of turnover for the reasons listed above.