Pros
I can’t say there were any for me. Perhaps the electronic health record, Athena, if you like that one - I personally did not.
Cons
Made false promises to me in order to entice me to leave my job, then quickly rescinded when I got in the door. They do this to many providers and will hire ANYONE. On some levels, absolutely no physician autonomy or ability to influence clinic operations despite promises of physician run practice, forcing me to do annual wellness visits for patients I have never met in 20 mins meanwhile no guardrails against colleagues who might see your patients and give them terrible advice/care or worse still, commit unethical acts/malpracrice. They only care about profits and customer service in so far as it affects their ratings, their true north is about churning patients to make profits. Their employees and their patients are as important to them as any retail goods. Many times medical assistants and administrators questioned my clinical judgement and compromised my reputation in the name of “customer service” (I saved their life in this case!). This is not a safe working environment (no knowledge of red flags by staff, no bleach wipes for c diff for months despite asking my PA “medical director” ha!!) nor a fully functioning clinic that is either safe for patient care or compliant with OSHA regulations or a practicing physician who doesn’t want to open themselves to a lawsuit. They changed bonus structures in order to make them unattainable and also policies at a whim. There is no real pharmacy integration as they claim, the staff is untrained and they are typically the ones fielding the calls and making refills and I was too scared to continue to practice there. They violate EEOC rules but filing a complaint means I can’t remain anonymous and so they get away with it. They paid male MA with years less experience than his female counterparts $1.50 more per hour. They also lied to me and told me staff was making a living wage - stated average MA wage was $26. In reality only lead MAs made $25-26 max.