Virgin Media Reviews | Glassdoor.com.au

Virgin Media Reviews

Updated 19 Jul 2019

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Found 693 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
60%
Recommend to a Friend
56%
Approve of CEO
Lutz Schüler
2 Ratings
Pros
  • "Some really great progression within the company and working with some great people(in 45 reviews)

  • "Good benefits, worklife balance, fun(in 43 reviews)

Cons
  • "Liberty Global outsourcing jobs(in 33 reviews)

  • "Can be quite political, senior management have set un achievable targets for a couple of years in a row now(in 26 reviews)

More Pros and Cons
  1. "Great Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Media full-time

    Pros

    Great team environment. The incentives are there for you to be rewarded for working hard if you are willing to do so.

    Cons

    Not much to say, I enjoyed working here

    Advice to Management

    Focus on offering more personal development to staff

    Virgin Media2017-07-04
  2. "Project Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Media full-time for less than a year

    Pros

    Great team environment to be in

    Cons

    Contract complexity was time consuming

    Virgin Media2019-02-25
  3. "Customer service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Manchester, England

    I worked at Virgin Media full-time for more than 8 years

    Pros

    Good People, ethos, bonus, holiday allowance, benefits

    Cons

    nothing other than having to work on weekends but that's most companies these days

    Virgin Media2019-07-19
  4. "Great role of you enjoy working hard and earning money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sale Executive in Derby, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Virgin Media part-time for more than a year

    Pros

    Good commission structure. Lots of incentives. Flexible working.

    Cons

    Very sales orientated and high pressure (not for everyone)

    Advice to Management

    None.

    Virgin Media2019-07-16
  5. "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Telesales Agent in Manchester, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Virgin Media part-time for more than 3 years

    Pros

    Great money Good benefits Friendly enviroment Good Managers

    Cons

    High targets No progression Shift work Hard work life balance due to shifts

    Virgin Media2019-07-11
  6. "Virgin media"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Sales Executive 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Virgin Media full-time for more than a year

    Pros

    Great people, busy during student season, great perks including free sky sports + cinema as well as discounted home services

    Cons

    Poor poor pay, the company push online more than retail, and customer service let's the company down

    Virgin Media2019-07-11
  7. "Modern company with great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Manager in Manchester, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Virgin Media full-time for more than 10 years

    Pros

    Health care benefits Staff discounts Virgin Tribe Sick pay Maternity pay Engagement Childcare vouchers Hire car lease benefit

    Cons

    Redundancies Senior leadership Lack of transparency Lots of customer facing roles offshore

    Virgin Media2019-07-05
  8. "virginmedia"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Call Center Representative in Swansea, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Media full-time for more than 8 years

    Pros

    staff and benefits health care

    Cons

    customers call handling times

    Virgin Media2019-06-27
  9. "Very hierarchical"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Virgin Media full-time for more than 3 years

    Pros

    Large customer base means varied casework, active social club (Club Red) with good offerings such as cinema and go-karting.

    Cons

    Very 'numbers' oriented, analysts treated as a resource en-masse and not given the work/life balance opportunities afforded to lower/middle/upper management. Poor career guidance and progression, no bonuses and/or incentives for non-customer facing staff. Lack of flexibility to accommodate individual circumstances. Very 'silo'-based approach making co-operation and communication between different departments difficult....

    Show More

    Advice to Management

    Use the feedback sessions to really listen to the areas of dissatisfaction amongst your workforce and stop creating endless levels of management and chains of command.

    Virgin Media2019-07-11
  10. "Claims handler"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Handler in Bradford, Yorkshire and the Humber, England

    I have been working at Virgin Media full-time for more than a year

    Pros

    Good benefits, experience and work life balance

    Cons

    Poor training, nothing else really

    Advice to Management

    Better training

    Virgin Media2019-07-10
Found 693 reviews