Does Virgin Trains pay their employees well?

According to anonymously submitted Glassdoor reviews, Virgin Trains employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Virgin Trains. This rating has been stable over the past 12 months.

How satisfied are employees working at Virgin Trains?

75% of Virgin Trains employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Virgin Trains 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Virgin Trains?

CSA (9) , Customer Service (7) , Customer Service Assistant (6) , Manager (4) , Train Manager (4) , CSA - Customer Service Associate (3) , Train Driver (3) , Customer Service Representative (2) , Host (2) , TRAIN GUARD (2) , Team Leader (2) , Travel Consultant (2)

What are the pros of working at Virgin Trains according to real employee reviews?

"Great people; brilliant to be a part of the Virgin family." ((in 9 reviews)); "good salary" ((in 8 reviews)); "Great benefits including cheap trains" ((in 7 reviews)); "Great Pay and company ethos." ((in 6 reviews)); "Colleagues are brilliant" ((in 6 reviews))

What are the cons of working at Virgin Trains according to real employee reviews?

"Long hours" ((in 4 reviews)); "Managers are also two" ((in 3 reviews)); "No real connection between the Exec and lower management" ((in 3 reviews))

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Virgin Trains

Virgin Trains Reviews

3.8

75% would recommend to a friend

(109 total reviews)

Phil Whittingham

70% approve of CEO

39% positive business outlook

Ratings by category

4.1

Diversity and inclusion

4.1

Compensation and benefits

3.6

Culture and values

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

Virgin Trains has an employee rating of 3.8 out of 5 stars, based on 109 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Virgin Trains employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation and logistics industry (3.5 stars).

Reviews by job title

109 reviews

4.0

23 Nov 2025

Good and friendly people

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Nice people who have been working there for a long time. The company is better than other competitiors

Cons

Quite hectic during disruptions and accidents. Sometimes it is hard to deal with entitled customers.

3.0

22 June 2025

Good

Csa - customer service associate

Recommend

CEO approval

Business outlook

Pros

Benefits, timings, Management, free travel, Good

Cons

nothing which i can think of

1.0

18 Mar 2025

Terrible company culture

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Reduced train travel prices for staff

Cons

Poor management, a very clicky work place environment where if you’re part of the leadership group they look after you, if you’re not then…

Viewing 1 - 3 of 109 Reviews