Virtual Program Manager reviews

3.1

75% would recommend to a friend

(5 total reviews)

100% positive business outlook

Reviews by job title

5 reviews
1.0
18 Apr 2023

Room for improvement

Recommend
CEO approval
Business outlook

Pros

The pros: remote work; good medical and dental coverage; unlimited PTO.

Cons

Cons: Overworked and underpaid. There are times when you would do the work of five people, and when you asked for help, you were told, "That is not within my scope." Client services felt like the catch-all for anyone who didn’t know what to do or just didn’t have the time to do it themselves. You are given 3+ clients and expected to pretend, with each client, that they are your only priority, making it difficult to set expectations with them. You would work insane hours for what felt like peanuts given the amount of work and responsibilities you have. It often felt as if the employees in Wakefield were the priority. From a non-Wakefield-based employee's perspective, they seem to be the ones promoted more. If you were with the Wakefield crowd, you were recognized more, making the environment very polarizing. It never felt like the leadership was listening. We would take surveys regularly, and the feedback always seemed to be the same: staff is burned out, we need more staff, we are overworked, etc., but nothing was really done to resolve the issue. It always felt impossible to succeed like this, and my clients suffered because we were overworked, which led to mediocre results.

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Virtual Response
3y
Thanks for your review. Despite, what you think we do listen to feedback—from reviews on sites like this, surveys and just talking to our employees. The picture that feedback paints isn’t as stark or negative as what you describe in your review, but I’m happy to address your concerns. First, client load depends largely on client budget. You’re absolutely right—if a client has a more limited budget, you may have more than one client. Put simply, if a client has a $5k/month budget across all services, that may leave $2k/month for one department. That’s just not a full time person. So the math on that is pretty simple—you wind up with more than one account. And working that way isn’t for everybody—it’s a balancing act. As for favoring the Wakefield crowd, not sure what to tell you there to convince you otherwise. Yes, Wakefield is our corporate headquarters. But more than 50% of our company works at other locations or remotely. Heck, we named the company “Virtual” twenty four years ago because of our belief in telework. So to say that we don’t consider our remote workforce in every decision simply isn’t true. Perhaps that’s why you listed “remote work” as one of the positives. I’m glad you appreciated our benefits—sounds like that’s the one point of redemption that you found. All that said, if Glassdoor is correct, it sounds like you’ve moved on from our company. I do hope you’ve found that the grass is indeed greener elsewhere, and wish you well as you continue your career.
5.0
19 Jan 2022

Great Place to Work!

Recommend
CEO approval
Business outlook

Pros

Remote working, Flexible scheduled, and Great Benefits.

Cons

Limited F2F in person meetings but due to COVID restrictions currently.

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Virtual Response
4y
I’m glad to hear our flexibility and benefits are atop your list—both are things we pride ourselves on, and both are so important right now. I hear you on the limited face to face meetings—I’ve been working in my attic for 2 years now and look forward to having the team back together!
3.0
12 Aug 2021
Recommend
CEO approval
Business outlook

Pros

Virtual has one of the best benefit packages out there. Great insurance, unlimited vacation. 100% Remote capability. Great employees - the ones who actually do all the work.

Cons

Salary - OK but not great. No forward mobility-Instead of promoting within they decide to hire new people for director or higher levels. Or only people in some locations get the promotions. Over worked - 100%. Expected to only put in X number of hours for clients. But impossible to do so because of client expectations or having to do extra work that really should be done by the person above you. Even with the cons I would have stayed at Virtual if I didn't have the supervisor I did. He was a complete joke. Because he is buddy, buddy with the CEO he is allowed to get away with doing nothing. ( see CEO out of office video this year)All his Program Managers/Coordinators do his work for him. He is not technically able to nor does he think he should do all the work. He gets paid to do half the work that the people below him get for a fraction of the salary. Absolutely the only reason I left. Otherwise I would have stayed at Virtual; as I LOVED working with my clients and LOVED the other people I worked with and as stated in the Pros the benefits are fantastic.

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Virtual Response
4y
Thanks for your thoughtful review. I'm glad you appreciate much about the company, we're proud of our benefits, fantastic team and great clients. I'm sorry to hear that you had issues with your manager. It's been a long time since I read To Kill a Mockingbird in Mrs. Boersma's ninth grade English class, but I do remember one of the central messages--you don't really understand someone until you walk in their shoes. In that spirit, I'll assure you having walked in the shoes of our Directors that they do quite a bit of important work. Just because you don't see it doesn't mean it's not happening. On your concern on forward mobility, I'll just let the numbers speak for themselves. We've had 39 internal promotions in the last 18 months. That's in a company of a little over 200 people--put another way, about 20% of the company has gotten a promotion in the last 18 months. I totally understand your concern on the workload. It's hard to balance client needs, client wishes and client budgets. But that's a challenge for every professional service firm. Thanks again for writing. We listen to everything that we hear.
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