Cons: Overworked and underpaid. There are times when you would do the work of five people, and when you asked for help, you were told, "That is not within my scope." Client services felt like the catch-all for anyone who didn’t know what to do or just didn’t have the time to do it themselves. You are given 3+ clients and expected to pretend, with each client, that they are your only priority, making it difficult to set expectations with them. You would work insane hours for what felt like peanuts given the amount of work and responsibilities you have. It often felt as if the employees in Wakefield were the priority. From a non-Wakefield-based employee's perspective, they seem to be the ones promoted more. If you were with the Wakefield crowd, you were recognized more, making the environment very polarizing. It never felt like the leadership was listening. We would take surveys regularly, and the feedback always seemed to be the same: staff is burned out, we need more staff, we are overworked, etc., but nothing was really done to resolve the issue. It always felt impossible to succeed like this, and my clients suffered because we were overworked, which led to mediocre results.