- overworked and underpaid. the level of technicality account managers have to use in their work warrants a much higher salary.
- only one person really knows what's going on so everyone goes to them. they are the most overworked but dont seem to mind. no one else is trained to help less experienced people because this person has their toes in everything going once and while that is helpful when things go wrong, it takes the opportunity away form others to grow into a supporting role.
- too many fires and not enough people to put them out - the one person who can is normally busy with something else
- no support other than "brush it off" when a client bullies an account manager
- lacking racial diversity
- account managers are almost all young, fresh out of college females so that team entirely lacks gender and age diversity, among other types. I think this is because they can pay them pennies while demanding huge amounts of work, time put in after work hours, highly technical work