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      VoxSmart

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      VoxSmart Reviews

      3.7

      65% would recommend to a friend

      (28 total reviews)

      Oliver Blower

      69% approve of CEO

      58% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.6

      Compensation and benefits

      3.5

      Culture and values

      3.4

      Diversity and inclusion

      3.2

      Senior management

      3.1

      Career opportunities

      VoxSmart has an employee rating of 3.7 out of 5 stars, based on 28 company reviews on Glassdoor which indicates that most employees have a good working experience there. The VoxSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      28 reviews
      1.0
      8 Dec 2022

      Absentee leadership. Failed culture. Disappointed customers.

      Senior data scientist
      Recommend
      CEO approval
      Business outlook

      Pros

      A job is a job.

      Cons

      I came with high hopes. Now I see many people are afraid for their jobs and the leadership is in disarray. Company has grown by acquisition - apparently without looking too hard at what they were acquiring. A year long hiring spree turned into mass redundancies, as a largely absent C-Suite seek to ‘keep the ship afloat’ (without firing themselves, of course). Key individuals have been removed without explanation and effective control has ben handed over to consultants who have been around only for a few weeks. None of the C-Suite are based in the same country as the head office. CEO seems to have given up, his mind seemingly on his many other business interests. Customers leaving at an alarming rate. Talent also. Shame, but this is a company in a death spiral.

      avatar
      VoxSmart Response
      1y
      Thank you for taking the time to share your thoughts. We acknowledge your concerns and appreciate your feedback from 2022. Since then, the leadership team has taken proactive steps to be more visible across the business, ensuring open communication and alignment with our teams. We recognise the importance of reinforcing this visibility and continuing to build stronger connections across all levels of the company. Our acquisitions have played a key role in strengthening our business by enhancing our functionality and expanding our capabilities. These additions are integral to the evolution of our products, enabling us to better serve our customers and remain at the forefront of our industry. We have also made key improvements to our employee experience, including enhanced career progression opportunities and a benchmarked benefits package to support our team more effectively. We remain committed to delivering value to our customers and fostering a positive workplace culture. While change is never easy, we continue to learn and evolve to ensure a stronger future for VoxSmart and our employees. We wish you every success in the future.
      2.0
      14 Jan 2022

      Futility

      Technical account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      + Work from home / COVID support (at least initially). + Outstanding marketing and design team. + Reasonable relocation / mobility prospects. + Strong social media presence.

      Cons

      - I would strongly encourage any prospective employees or any potential or existing stakeholders to speak and listen to the existing clients feedback in confidence for an appraisal of the product, standard of service and user experience.

      avatar
      VoxSmart Response
      1y
      Thank you for sharing your feedback. Your feedback is invaluable to our ongoing improvement. Since your review in 2022, we’ve made significant changes and improvements to our products, services, and overall client experience. We’ve placed a strong focus on addressing client feedback and refining our offerings to ensure a higher standard of service and user experience. We understand the importance of accountability, and we continue to evolve with the needs of both our clients and our teams. We also appreciate your recognition of the positive aspects of our workplace, including the support provided during COVID and the strength of our marketing and design teams. These remain areas of focus as we continue to grow. Thank you again for your contributions. We wish you continued success.
      1.0
      31 Dec 2022

      So bad its painful to watch.

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The usual sort of stuff. Bit of work from home, laptop, hoodie etc. Fintech exposure if you like that sort of thing.

      Cons

      Once a contender in their field, VoxSmart have been dumping their own credibility relentlessly for a few years now. Massive overselling, an inability to focus, too much free money from VCs has led to a C Suite with massively inflated egos and little to no grip on reality. Best you can hope for here is to get some exposure to fintech. Some quite cool AI tech (acquired), but most people are just fire- fighting day to day chaos, or being laid off in increasingly desperate acts of self-preservation by flailing management. Customer success wouldn’t know a customer if they saw one. In short - embarrassing.

      avatar
      VoxSmart Response
      1y
      Thank you for taking the time to share your feedback. We appreciate all perspectives, even when they are critical, as they help us understand areas where we can improve. We recognise that this review is from two years ago and we want to highlight the significant steps we’ve taken since then to address many of the concerns raised. In the past two years, we have worked to refine our leadership approach, improve focus across departments, and rebuild our organisational culture. We’ve made meaningful changes in our strategy and communications to ensure greater alignment and focus. We’ve also implemented new ways of working, introduced clearer processes, and improved collaboration across teams. These efforts have helped foster a more stable and supportive environment for our employees. We remain dedicated to ensuring that VoxSmart fully supports our employees, delivers exceptional service to our customers, and fosters a working environment that empowers employee success. Thank you again for your feedback, and we wish you all the best in your future endeavours.
      Viewing 1 - 3 of 28 Reviews
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      ReviewsVoxSmart reviews

      Glassdoor has 37 VoxSmart reviews submitted anonymously by VoxSmart employees. Read employee reviews and ratings on Glassdoor to decide if VoxSmart is right for you.