Walsingham Support Reviews

Thank you for taking the time to leave a review and for recommending Walsingham Support. We’re really pleased to hear that you’ve found your role exciting, interesting and a valuable learning experience. Supporting people with autism and mental health needs can be challenging, but it’s also incredibly rewarding, so it’s encouraging to know that this has come through in your experience, especially within your first year with us. We also appreciate your honest feedback about training. We know how important good-quality, ongoing training is in helping people feel confident, supported and able to deliver the best possible care. This is something we continue to focus on, and feedback like yours helps us reflect on where we can do better and how we can strengthen learning and development across our services. Thank you again for the commitment you bring to your role and for sharing your perspective. We wish you every success as you continue your journey with Walsingham Support.

Thank you for taking the time to leave this review and for recognising the positive impact of supporting people we care for. That part of the role matters deeply to us and to the people who use our services. We are genuinely sorry to read about your experience. The issues you describe around management support, workload, wellbeing, training and feeling undervalued are serious, and it is concerning to hear that this was how you felt while working with us. That is not the standard we aim to set for our teams. As a social care charity, we have a responsibility to balance financial sustainability with safe staffing, quality care and staff wellbeing. While agency use, training provision and service management decisions can be complex, they should never result in staff feeling pressured, unsupported or unheard. Where that happens, we need to take it seriously and learn from it. We do not believe positive feedback only comes from managers, but we do recognise that experiences can vary across services and leadership teams. When concerns are raised, they should be listened to, escalated appropriately and acted on without fear of negative consequences. Psychological safety for staff is as important as physical safety for the people we support. We are continuing to review how we support frontline teams, including management capability, access to training, wellbeing support and how concerns are raised and responded to at service and regional level. Feedback like this plays a part in that process, even when it is difficult to read. If you would be willing to share more detail directly and confidentially, we would welcome the opportunity to listen and reflect further. Our aim is always to improve and to ensure our values are lived day to day, not just stated. We wish you the best in your next role and thank you for the contribution you made while you were with us.