Waters & Sims Reviews

Thank you for taking the time to write this review. One important aspect of being an Employment Counselor/Coach is being a role model for your consumers. We teach them how to navigate the world of work, how to become a valued employee, how to handle the ups and downs of a job, how to make the most of any opportunity and how to take responsibility for their job performance. We appreciate our EC's who show our consumers each and everyday what having a good work ethic looks like!

We appreciate all feedback, though we do feel the need to provide clarification. Our work is in the field of Supported Employment; positions that require professionalism, attention to detail, and accurate documentation and punctuation. The expectation that case notes be thorough and well-written is not “nitpicking,” but simply a standard in a field where our counselors hold master’s degrees and our documentation directly impacts the lives of the individuals we serve. Regarding comments on appearance: staff are expected to report to work in clean clothing, with hair brushed and an overall presentation that reflects respect for our clients and community partners. Looking “professional” is part of being professional. On management “interactions”: professionalism is expected on both sides. It is never appropriate to tell a supervisor that they “make enough money to buy you alcohol” during a team lunch. Boundaries matter, and so does respect. As for workload, travel, and responsiveness: this is a community-based job. Yes, staff use their own cars with miles driven being riembursed and yes, caseloads evolve depending on referrals, school contracts, and county needs. Responsiveness is not about “every single message,” but about timely communication to ensure continuity of services for vulnerable populations who depend on us. It is a common business practice to respond to a supervisors email, in all industries. Training is provided through structured modules, shadowing, and ongoing supervision. Asking for help is encouraged, but so is initiative and accountability. All staff have bi-monthly meetings with their supervisors so there is not a lack of support given to all staff. We know this work isn’t for everyone—it requires intelligence, professionalism, compassion, and resilience. For those who meet those expectations, it is deeply rewarding work with a strong and supportive team.