Wilco Reviews

Management does not understand grooming in the slightest. Management repetitively said there was nothing they can do when groomers would offer suggestions of improvement, there was old and non-functioning equipment, and they preferred to hire grooming managers from outside of company instead of promoting from within. There is no supplemental help in the groom shop as far as answering phones, greeting customers, etc. Shop was often unclean, as the hired cleaners did not enter and groomers were more focused on getting in last minute dogs than having a professional shop. 9-10hr shifts, 5 days a week, 30min lunch. They would hire any groomer that applied, no matter how unskilled or unsuited they were for their position - frequent accidents and unsafe environment. No training or assistance for those groomers. Upper management seems very burnt out. Big dogs underpriced.

Mt. Angel is where the higher level jobs are, it's in the middle of nowhere - so it's a commute from anywhere. Monthly insurance costs are high (probably more to do with the ACA). Lack of detailed communication on certain issues. No career path planning or mentorship. They are running with a pretty thin crew, the quality is suffering everywhere. The senior management team is a little out of touch.