Wiro Agency Reviews

Thank you for taking the time to leave such a thoughtful review. Your words mean a great deal to us. They reflect exactly the culture we work hard to build. Trust, autonomy, growth and accountability. Your professionalism, can-do attitude, and willingness to go above and beyond for your team and your clients has had a real impact. It has helped the wider Senior Team and Founders step back from day-to-day delivery with confidence, focus on growth, business development and sales as well as continue building the business, for the long term. More importantly, it has empowered the whole team to work autonomously, flexibly, and with clarity against clear, measurable and reasonable KPI's. That is not easy to achieve, and it speaks volumes about your leadership and consistency! You have been a key part of WIRO’s success over the past few years. You have built deep trust with clients and within the team, and you continue to set a very high bar. Thank you for everything you do. We are incredibly grateful to have you as part of WIRO, and excited to keep building the future together.

Thank you for taking the time to share your perspective. We are genuinely sorry to hear that this is how you feel. That said, several points raised do not reflect how we operate or our documented policies and processes and are inaccurate. We run regular internal workshops, including agency-wide retrospectives and project-specific retros, to continuously review how we work, improve communication and address issues collectively. This is core to how we operate. We apply the same leave, performance, and personal development frameworks to ALL team members. Leave policies are applied consistently and fairly across the business. All team members are actively encouraged by both the Senior Team and our Operations Assistant to take their entitled leave, and any questions or concerns around leave are raised directly and addressed transparently. Expectations, ownership and feedback are clearly defined through structured and fully documented onboarding, regular 1:1's with Line Managers and the Senior Team, sprint planning and written constructive feedback shared monthly. This ensures clarity, accountability and continuous improvement, as a collective. Training and support are ongoing, and team members are actively encouraged to raise concerns and request guidance, at any time. As a Production Team, WIRO operates against reasonable and achievable KPI's. Accountability sits alongside autonomy, allowing team members to manage their day-to-day work with clear ownership. Transparency and Accountability are core agency values of ours, and guide how we work together. We do not tolerate discrimination, blame culture or disrespectful communication. Feedback is given to support growth and is based on delivery, quality, and outcomes. Equally, we do not tolerate a lack of accountability when agreed tasks are not completed to a reasonable standard, despite the tools, training, and support provided. Deflecting responsibility or attributing shortcomings to others creates a blame culture, which is not how we operate, nor will we tolerate, here at WIRO. Positive client results and internal achievements are very regularly recognised (both in retros with kudos and Team Slack channels) as well as regularly on social media, alongside constructive areas for improvement. We never require or pressure anyone to 'post positive reviews'. Any feedback shared publicly is voluntary. We take all feedback seriously and continuously review how we can improve. We are always open to direct, constructive dialogue and would encourage anyone with concerns to raise them through the appropriate internal channels so they can be addressed properly.