XANT Reviews

3.3

57% would recommend to a friend

(456 total reviews)
avatar

Chris Harrington

64% approve of CEO

55% positive business outlook

XANT has an employee rating of 3.3 out of 5 stars, based on 456 company reviews on Glassdoor which indicates that most employees have a good working experience there. The XANT employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

456 reviews
1.0
28 Dec 2015
Recommend
CEO approval
Business outlook

Pros

Many entry level positions like support reps or business development lead to more senior positions quickly (sales closers, account managers, implementation), so working here is a great chance to jump start your career and get a title that would be otherwise impossible to get without experience in SaaS. Being part of a fast growing company, especially one that seems to be close to the IPO process is very valuable in your overall career.

Cons

When I started a couple years ago the product had massive technical issues. Those problems don’t seem to ever get resolved, or when they do they are replaced with new problems from rushed code and a poor QA process. No matter how many “bug blitzes” or “quality quarters” that the development team engages in the backlog of bugs doesn’t shrink, it grows. Most if not all development resources are dedicated to releasing new products before the old product is stabilized unless you have an enterprise logo like ADP, Groupon or Paychex. This leads to very very unhappy customers, who after getting no resources post on the SalesForce Appexchange. Here’s where it get’s really weird. Customers that say anything negative about InsideSales.com online are aggressively bribed with many free months or dialer minutes to take down their review, and promised that their issues will get fixed. Many of the issues never do get fixed. Certain customers leave their negative reviews up. When this happens then the customer service team is actually paid extra to try and find customers to put up positive reviews to effectively “bury” the negative reviews so they don’t show up on the top page of the appexchange. Click through a few pages on the appexchange, you’ll find the real reviews, which are 100% accurate as to the actual state of the product. Most of the positive reviews don’t have any real content. What’s weird is InsideSales.com’s glassdoor reviews seem to be scripted almost like the appexchange reviews on salesforce. When there are lots of negative reviews about ISDC you can bet that soon after there will be a few positive reviews without a lot of real content to bury the negative ones. Read some of the positive reviews… you’ll see that the trend is in the “cons” section is that “there are growing pains with being part of such an exciting rocket ship.” Same stuff. Most of the employees that have been here a long time are extremely cynical about the company and it’s future. The dream here seems to be to stick it out until we IPO and then leave as soon as possible. While investors seem to be in love with InsideSales.com because of the “neuralytics” dream, there are actually very very few companies even on that product, with even fewer seeing any value in it at all. Another poster on this forum mentioned the passive aggressive replies from HR regarding the company values and why people don’t fit into the culture. The reality is the culture is very toxic and most employees laugh at the company values behind leadership’s back. I hope things change, but even with new leadership in every department nothing seems to change. Companies like this are supposed to be agile and quick moving towards positive change but all policy here seems to get caught at a choke point which most people credit to the CEO being a micro manager. Instead of instilling positive change in the product and culture, the only focus seems to be on company valuation, sales goals, and keeping any negative press off of the internet. New leadership comes in with lofty goals, great ideas for change, and enthusiasm but quickly find out that they don’t have authority or resources to change anything at all. While I’m unhappy here (clearly) I’m sticking it out until IPO like most everyone else. I hope we can get our ducks in a row because even that result seems to be less certain than in the past. Too many internal problems.

1.0
31 May 2017
Recommend
CEO approval
Business outlook

Pros

In the years I was at InsideSales, I learned from a lot from talented and experienced sales leaders. Unfortunately, those same people have all moved on and taken their skills elsewhere.

Cons

Here's an example of who's left in the last 6-8 months, and you decide if this is a company worth working at, or a product worth buying. 2 CFO, 2 CMO, CRO, SVP Alliances, 2 SVP enterprise sales, Chief Customer Officer, SVP commercial sales, VP commercial sales. All the above left voluntarily, and most were there less than two years (one CFO was there for literally a week). There are countless other leaders who have left. The sales team is down to a handful of reps with basically no management right now. The common reason for all these leaders leaving (who were big shots at places like Salesforce, oracle, Citrix): Dave Elkington. He is running his company into the ground because everything has to be done his way. Don't believe the hype - this company is not a unicorn. Unicorns don't lose deals constantly to competitors who weren't even in business a year ago.

1.0
17 Feb 2016

Postive Reviews Are Fake

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Most of the employees are good people, trying to do right by the clients. The average person you work with will make the job bearable (they are dealing with the same horrible issues you are).

Cons

First off, the other positive reviews on here are completely fake. Within a day or two, this review will be buried two pages down. Recently the company removed the employee count from the directory. Apparently it was too obvious how bad the the turnover was. HR walks around and asks people to post positive reviews on here, or posts themselves. No one would ever put in advice to management "sales needs to be pushed harder". Prepare to be overworked, and underpaid. Anywhere else in the valley pays 20% higher starting off. They sell you on "being part of this great company vision". Vision only lasts so long, till you can no longer make ends meet and take care of your family. Plenty of people end up having to take second jobs because they are so unwilling to give out raises. Every department has had massive turnover. Quarter after quarter now, they have laid off a large percentage of the workforce. It's getting to the point people feel like they are drowning. Everyone is now having to make up for the missing employees. They phrase it as a "performance plan". In actuality, it's just getting laid off. Option one is to leave immediately with severance, option two is a "plan" that you will not meet. You will be let go at the end of that term. Elkington controls everything, I mean EVERY TINY THING. Make sure you negotiate a good base before you join. Otherwise you will be stuck no matter how long you've worked here. The only people who get raises are those who get another offer first. It doesn't matter if your manager or VP promise they will get you one, they always come back with "sorry, maybe next quarter". They told us we would receive "subsidized snacks". Set aside the fact that every other SaaS company around just gives employees snacks as a benefit. These are not only subsidized, they cost nearly twice as much as the Maverick across the street. Not only are they underpaying us, but they are trying to steal our money with garbage food. They recently said there would be lots of raises given out to multiple departments. In the end, only a couple people got very small raises, everyone else was left wanting. In company meetings they've asked people who've received promotions to step up and tell everyone why the love InsideSales. In the end, those people have quit like everyone else to get more money and respect. Were now hearing if we don't hit quota again this quarter, there will be more massive lay offs. Things are looking bleak to say the least. Looking forward to the "Were sorry you feel this way, we only hire the best most amazing, talented, incredible accelerators. We love to do good and be awesome". Sure...

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XANT Response
10y
Sorry that things aren't great for you here. You purport a lot of incorrect information. I'll respond with a few facts. There are no fake reviews- Glassdoor has rigorous processes to ensure people aren't posting more often than 1 / year and not fabricating reviews. We encourage people to post, as we know the majority will objectively share their experiences. As the reviews show, the vast majority of your fellow Accelerators are having an extremely different experience, growing their careers and advancing their earnings. Turnover is at all-time lows and below industry standards. We continue to add a tremendous number of new customers every month, and we continue to hire, with our headcount growing 100% over the past couple of years. The amazingly credentialed executives that have joined the cause are bringing their industry leading SaaS playbooks and jointly creating a new, unique culture and business that is changing how the world sells. Let your leaders and our Talent Acceleration department know how we can help you turn your time here into a successful, career boosting experience like the great majority of your fellow Accelerators are doing.
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