Pros
Free coffee and the other agents are the best people on the planet and deserve so much better than this hell hole.
Cons
Re-writing this as it was removed :) When I first started at XLN, I saw myself starting a career, yet over the last couple of months and during Covid, I have never been so disgusted with the way an employer operates in my life. I have been made aware of 2 positive covid cases in the past two weeks, staff have not been informed of this in an official capacity. The offices have remained open against government guidelines as the management don’t trust agents to work from home, even if you are a hard worker. They love to micromanage and any little mistake you make, you’re pulled into a meeting room and given a good rinsing. The atmosphere at XLN is completely toxic, the only thing that makes it better is the people you meet. I was asked to step up as a senior member of the department I was on due to how quickly I gained knowledge and my work ethic, and this was said to me numerous times by management. Yet I make one small mistake, on an area I am not trained on, I get dragged into a room, sworn at and brought to tears because of this. The company took no accountability for the mistake that was made as there was SUCH a lack of training, and I was told by the manager that he didn’t care how I felt and that if I made one more mistake then I would have my badge snatched from me and marched out of the building. This caused me to have a panic attack in the company bathroom & then I was later to find out that senior members of the HR team called me a cry baby and said I needed to get a grip and learn to take feedback. When I asked for support in the following days, I was met with the response that if I needed to do something else I would be but on higher priority calls. A certain manager is completely oblivious to what goes on in his own departments & some of the activities that have happened historically would be enough for both a Police and HR investigation (if HR weren’t so corrupt)! You are paid less than minimum wages in some cases as you are expected to stay over your contracted hours if the work is not done as expected. No room for pay rises as the dividends of the company to their owners and shareholders are clearly more important. This is public information and can be found on Companies House. You have to jump through hoops to get even noticed for a promotion and even then your role is not worth the money you get paid, alongside the false promises for pay rises. The teams on most of the departments are complete overworked and understaffed, yet this is seen as an excuse and not a reason for the work not being completed. Every workplace has some unrealistic expectations from staff, but this is something else. The company has no care for your personal or mental well-being, and if the job or even life gets too much for you sometimes, when you do call in sick you are inadvertently accused of being a liar and in some cases they will ask for your medical records to prove your point. Ignore the HR replies on this, they’re just trying to save face and make out as though it’s the best place ever to work, when in actual fact, it’s hell on earth and will ruin you.