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Xceed Financial Credit Union

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Xceed Financial Credit Union Reviews

3.6

53% would recommend to a friend

(27 total reviews)

Teresa Freeborn

70% approve of CEO

42% positive business outlook

Xceed Financial Credit Union has an employee rating of 3.6 out of 5 stars, based on 27 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xceed Financial Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

27 reviews
2.0
27 Jan 2013

Left disappointed

Recommend
CEO approval
Business outlook

Pros

They moved to a new, modern building. The building was built/finished in 2008 and the employees of XFCU moved in that same year. It was nice, clean, modern, environmentally friendly. Health/dental benefits were good

Cons

Pay wasn't as competitive; management didn't spend a lot of time with the lower-level employees; I didn't feel that top management and the rest of the employees were on the same team. There was a separation which was evident; for three years in a row, we had no raises or bonuses, not even cost of living increase;

avatar
Xceed Financial Credit Union Response
10y
We’re really sorry you had such a disappointing experience, and we appreciate your taking the time to let us know where you think we can improve. Since you worked with us, we’ve invested a lot in nurturing a culture that values all associates and appreciates each associate’s contributions.
1.0
9 Jan 2018

Like walking back 20 years into the ghost of banking past

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The pay is actually livable unlike some of the major financial institutions and the other benefits are generous. The hours are consistent.

Cons

I don’t even know where to start. It’s an operational nightmare. Everything is still done the way they did it 20 years ago, and if you ask why or if you make a suggestion you just hear “well we’ve always done it this way.” Not to mention that they’re trying to develop more of a sales culture because they’re bleeding money, but there’s NO CRM in place, not even something as simple as Salesforce - everything is tracked in excel sheets that differs from employee to employee. I have friends who have one or two employee businesses and have made bigger investments into trying to grow their client base than this place. Nothing is streamlined, everything takes a thousand steps. If I could afford it, I would go back to my lower paying old job but that’s not an option so I’m stuck here until something better comes along.

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Xceed Financial Credit Union Response
8y
Thank you for taking the time to leave feedback. We’d like to address a few of your concerns, and invite you to send any other suggestions for process improvements you have through either the “Help us Xceed” or anonymous feedback channels on our Intranet. We understand that you’re frustrated with our current processes, and want to let you know that we’ve got exciting changes coming up this year. We look forward to continuing to increase our efficiency, technology and ease-of-access for members – strategic initiatives we’ve been investing in heavily for quite some time. While some of our changes may not have been readily apparent, rest assured that we are constantly reviewing our processes and have a team of associates who meet regularly to discuss areas for improvement.
5.0
30 Apr 2018

Great Place to Work!

Recommend
CEO approval
Business outlook

Pros

Xceed is great about recognizing it's employees, listening and making needed changes. Employees feel appreciated.

Cons

I can't think of any

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Xceed Financial Credit Union Response
8y
Thanks so much for the positive review! We’re glad that our recognition and appreciation programs are working and that the changes we’ve made based on associate feedback have been effective.
Viewing 1 - 3 of 27 Reviews

Glassdoor has 29 Xceed Financial Credit Union reviews submitted anonymously by Xceed Financial Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if Xceed Financial Credit Union is right for you.