Xendit Reviews

3.5

65% would recommend to a friend

(379 total reviews)

Moses Lo

74% approve of CEO

53% positive business outlook

Xendit has an employee rating of 3.5 out of 5 stars, based on 379 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xendit employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

379 reviews
2.0
27 Oct 2023

Run as fast as you can

Recommend
CEO approval
Business outlook

Pros

Salary and benefits like WFH are really good. Teams are located in various countries so you get to work with different people. Some people are technically very good.

Cons

Work-Life balance is not available. Old architecture/decisions are coming back to haunt the teams. Rather than investing on fixing the existing code base the focus is always more on pushing new stuff. Old folks are favored more because they get every other opportunity to grow and become gate keepers. No funding round in last 18 months, and spending money on weird adventures like company trip to another country yet paying increments is hard for them by putting different logic. First layoffs of ~100 people in Oct-22 led to people managing the workload of laid-off staff as well. Then 2nd layoff in Aug-23 with 15-20 people and now I am hearing that people are being managed out by putting them on lower performance tiers and levels to push people for resignations to avoid 3rd layoff. Silent layoff seems new trend at Xendit. So hats off to HR for coming up this interesting yet legal way of forcing people out. Hence my comment Run as fast as you can, look for jobs elsewhere before you get laidoff for various reasons. Calling Family of Honey badgers is literally a joke in cultural value because family dont abondons you but Xendit will dump you at first opportunity because its about their survival without investment rounds and high cash burning rate.

2.0
26 Feb 2024
Recommend
CEO approval
Business outlook

Pros

General: Learned and grew a lot. Met a lot of exceptionally smart people that made the challenging days worth it. - Vision: During the early days, the management had a bright (and realistic) vision of how to build a good payment infrastructure for Southeast Asia. They wanted to cover as many payment methods and most (if not all) customer segments. It was great until they wanted to expand exponentially to different countries and add more products. - Senior Management: They are approachable - you can just talk to them casually and they would talk to you like a human being. Also, I appreciate that we had AMA sessions before... - Work/Life Balance: (1) Proud of the work-from-anywhere policy for the last x years. (2) People encourage you to take care of yourself and your family. (Spoiler alert: They're changing it now). - Career Trajectory: Doesn't exist. - Diversity & Inclusion: They would see you based on your skill and not your age and gender - which I really love in this company!

Cons

General: Costed me my mental health. - Vision: They wanted to expand exponentially to different countries and add more products without checking if the foundations could handle it. (See: A building without a strong foundation can be swayed easily by winds and an earthquake has enough power to bring it crumbling down.) People tell them that foundations are not stable enough because of the hacky ways done during the startup days (which is understandable). They wouldn't listen to it until it was "flagged" by someone important to them. - Senior Management: (1) Senior management appears to show favoritism. How? If you're not aligned with them, your performance may not be recognized or valued, regardless of your competence. If you're not part of the inner circle, you need to work harder to prove your worth. (See: most influential PH lead) (2) Even if I appreciate the AMAs, tbh, people stopped asking about AMAs because the answers are templated. (Context: Initially, they were transparent, but recently, there seems to have been a shift leading to a lack of openness.) (3) There is a manager who gaslights PMs. I realized this after leaving Xendit when other PMs under this manager too told me then that they had the same treatment (saying we're not doing our best, our ideas are not good enough, etc). I would somehow be OK if he is a capable PM or at least an empathetic human - but nope! (Advice for management: Evaluate whether your existing employees are truly delivering results or if they excel only in verbal communication.) - Work/Life Balance: You are encouraged to work harder. Unpopular opinion, it's somehow ok for me if it actually gives you job security but learned that it is not sufficient to maintain employment. - Career Trajectory: (1) There isn't a clearly defined path for product management. (2) They can silently demote you, and interestingly, when you eventually discover it, they would say "We're about to announce it" but they never actually did. - Pay: There is a great disparity on salary :) Bonus: The CEO is a devout God-believer. But his acts have been straying away from his beliefs since he’s not being honest nor respectful. He is practicing deceit and being disrespectful instead. He is getting closer and closer to Mammon.

2.0
19 Dec 2023

Culture is slowly dead

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

1. The compensation and salary are good 2. Unlimited leave (though at the current company situation, it doesn't have much appeal anymore) 3. Used to be WFH, but slowly going into hybrid 4. Some of the people are great

Cons

Xendit used to be a company I am so proud to brag. The culture, the people, the C-levels, the very competitive salary and benefit; but starting for early 2023 (or perhaps, late 2022, after the first layoff) everything started to degrade. The managers and above people started to hide things (especially related to layoffs). They did a lot of restructuring in a very short period of time (the latest one was within weeks). And with the restructuring, they started to let go many people SILENTLY. Instead of doing it mass, like in 2022, they picked 2-3 people per division per week so it won't get noticed. In the recent method, they put people into the Growth Plan (equivalent to Performance Improvement Plan - PIP) with absurd targets. Most of the reasoning were that these people have to catch up with their current level expectation. Refusing it lead to termination (rather, forced resignation in most cases). Doing it also will not guarantee you a safe position. Halfway into the GP, you could also find yourself terminated without proper reasons. Eventually, they did a mass restructuring shortly after previous restructuring. What changed in the latest one: 1. Managers are advised to focus on profit and loss, and abandoning values. They were told that their job is not to friends the engineers. Part of their Loss defining, is perhaps, identifying who to kick out. 2. Managers are no longer responsible for their team's work. Other (deemed) seniors or architects are replacing the managers to assign works to the rest of the engineers (in fact, there are only 3 people in total) 3. Xendit's values are dead, if it's not already clear enough in the first point. One of the 3 seniors/architects responsible for the other engineers openly mocked other engineers, spreading toxicity everywhere, and ironically had the gall to speak about team work and no blaming culture (and he was always the first person to finger point when issues happened). And no one can do anything about it. You report him, you'll be the next person to exit the company. 4. Managers are literally useless at this point. They have to listen to the new big bosses. 5. The absurd Growth Plan. It's the new weapon they've devised to kick people out. 6. Moral is low and people are demotivated. They work everyday, fearing when it'll be their turn to be kicked out. 7. No more work-life balance. Up until a year ago, it was something encouraged. Nowadays, the bosses blatantly said that overtime (even including weekends) are mandatory. You have to record your achievements/contribution every 2 weeks. Because that will be your performance review baseline. 8. People are kicked out. Yet they do a mass gathering every month and fly people from all over the countries into one place. Why don't you just fly the key persons to certain countries instead of having mass flying to one country every month if money is your issue? 9. Career opportunity is gone. There will be a 12 pages long list that I can write about what changed. But Xendit is no longer the great Xendit many of us used to love. It's now no different than other companies trying to make money by squeezing their employees dry. When other company say something about family, I cringed. Not when Xendit said it, because that's how good it was. Now, though, they're literally licking their own spit.

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Glassdoor has 413 Xendit reviews submitted anonymously by Xendit employees. Read employee reviews and ratings on Glassdoor to decide if Xendit is right for you.