Xero Reviews

Pros

Nice people nice office nice manager

Cons

Can't think of anything. Maybe the middle management (team lead) is a bit weak in management skills.

Pros

Nice facilities and offices, perks like coffee, casual dress, Friday drinks and morning teas. Being in a wider team took stress away when on leave as others shared your workload. My pay was above market but knew this wasn't the same for everyone. While the people could be hit and miss, I did get to work with some fantastic people.

Cons

Extreme micro-management and very rigid way of "how things should be" - weren't willing to allows employees to think outside the box and work autonomously even if it was the best result for the customers. No career opportunities for CX staff outside NZ, and cross-team promotions were always a matter of how much the hiring manager liked you despite your skills. Melbourne office felt like high school, so many cliques.

Advice to Management

Trust and listen to your employees, particularly those at the bottom of the food chain. Usually they're doing most of the work for way less of the pay and are your biggest assets!

Pros

- Culture, flexible working - People who really care about each other - Technology keeps improving - Diverse workforce - Psychological safety - Always improving

Cons

- Working outside head office can be challenging - Recent organisation changes

Advice to Management

Keep up the good work, there is room for improvement, so long as you don't stop caring I'm sure Xero will continue to be an amazing place to work.

Pros

-Some of the brightest and most intelligent developers to work with.

Cons

-The company went from being relatively flat to quite hierarchical. -Managers need either: 1. More experience or 2. More training. -Seems to be a more who you know approach to progressing in the company.

Pros

Some of the best people I’ve worked with, trying their absolute best despite management making life difficult.

Cons

Too much “crunch” time. Superhuman effort is now expected, leading to burnout and fatigue. HR (or PX as they like to call them) have no idea what they’re doing. A lot of staff turnover - forcing out Sergio after all he’s done for Xero, and others was criminal - leading to a lack of leadership in key areas like security. Turnover and closing down offices leads to insecurity and fear elsewhere - if San Francisco can...

Advice to Management

Remember what made you a great company to work for. Remember the #human value because it’s slowly disappearing. When people put in a superhuman effort to meet a deadline because upper management stuffed up the management of a project, don’t expect that to be the default output of those people going forward, or you’ll burn them out. Try to reconnect with your lower level staff, as they are the lifeblood of the company....

Pros

- Good Salary - Good culture - Career Growth - Lots of benefits - Employees are looked after

Cons

- Lots of processes within our work - Late shifts to cover the queues, but can be negotiated

Advice to Management

Keep doing what you're doing in the team.

Pros

Great facilities and very casual workplace. You don't have to think about what to wear everyday. Employees get new company tshirts every year. Employees share scheme for permanent employees, but only fully allocated after three years working there. The product used to be number one in the market and used to sell itself.

Cons

Leadership team (especially in AU) has become quite toxic in recent last couple of years. There are way too many gossips around the company now (because you can't really talk openly anymore) with new managers trying to bring their mates in etc... People don't get promoted for being good at what they do. All promotions happen either in Sydney or Melbourne, a lot of the times you wouldn't even know what roles are up for...

Advice to Management

No point since they're no longer listening. Let's see how long current leadership team will stay on and the results will speak for itself.

Pros

Great place to work. Awesome :)

Cons

It is all good every day