Xero Reviews | Glassdoor.com.au

Xero Reviews

Updated 25 May 2019

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Found 328 reviews

3.9
StarStarStarStarStar
Rating TrendsRating Trends
73%
Recommend to a Friend
92%
Approve of CEO
Xero CEO Steve Vamos
Steve Vamos
37 Ratings
Pros
Cons
  • "Middle management are trying to prove their worth and all this does is disrupt employees(in 16 reviews)

  • "Still experiencing some growing pains, but none that it can't handle(in 13 reviews)

More Pros and Cons
  1. "Best company I have worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Experience Specialist in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xero full-time for more than a year

    Pros

    - Good Salary - Good culture - Career Growth - Lots of benefits - Employees are looked after

    Cons

    - Lots of processes within our work - Late shifts to cover the queues, but can be negotiated

    Advice to Management

    Keep doing what you're doing in the team.

    Xero2019-05-16
  2. Helpful (4)

    "Gone are the good days"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Project Manager 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Xero full-time for more than 3 years

    Pros

    Great facilities and very casual workplace. You don't have to think about what to wear everyday. Employees get new company tshirts every year. Employees share scheme for permanent employees, but only fully allocated after three years working there. The product used to be number one in the market and used to sell itself.

    Cons

    Leadership team (especially in AU) has become quite toxic in recent last couple of years. There are way too many gossips around the company now (because you can't really talk openly anymore) with new managers trying to bring their mates in etc... People don't get promoted for being good at what they do. All promotions happen either in Sydney or Melbourne, a lot of the times you wouldn't even know what roles are up for...

    Show More

    Advice to Management

    No point since they're no longer listening. Let's see how long current leadership team will stay on and the results will speak for itself.

    Xero2019-05-15
  3. "Senior Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Positive Outlook
    Approves of CEO

    I have been working at Xero full-time for more than 5 years

    Pros

    Great Flexibility and autonomy.

    Cons

    career progression is minimal

    Xero2019-04-30
  4. "Junior Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Xero full-time (Less than a year)

    Pros

    Great place to work. Awesome :)

    Cons

    It is all good every day

    Xero2019-04-30
  5. Helpful (1)

    "Great place overall to work for, but need to invest more on managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xero full-time for more than 3 years

    Pros

    Great values, especially #human, that the vast majority of the employees, middle managers, leadership team (including the CEO) tend to follow. Wonderful co-workers. Good work/life balance. Interesting challenges, both operational (moving from start-up to mid-size company) and strategic (building new technologies to deliver new experiences). Still small enough for most people to interact with various parts of the...

    Show More

    Cons

    Managers, managers, managers: They are the reason people stay and people leave. The new manager training and ongoing support is really not good enough to create a consistent culture of great managers, which results in some poor decisions due to inconsistencies and inexperience. There are some bad apples in senior management who act like the company values and overall good management practices don't apply to them. ...

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    Advice to Management

    Improve your manager training and ongoing support, to include how to deliver on the company strategy and priorities at all levels of management. Aggressively weed out the bad apples, especially the ones in senior management, who can have a huge negative impact on the whole company. Treat your geographically dispersed offices like the advantage that they are, and bring best practices into the HQ, rather than export bad...

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    Xero2019-04-13
  6. Helpful (1)

    "Working at Xero"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at Xero full-time for more than 3 years

    Pros

    Excellent place to learn the ropes if starting off in the field. Really good flexible hours.

    Cons

    Lack of forward mobility. Few internal promotions esp for people who go through the grad program - would rather hire external engineers to fill in senior and leadership roles. Hard to find a reason to stay after a couple of years.

    Xero2019-04-27
  7. "#human place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xero full-time for more than a year

    Pros

    Quality of people, personal alignment with values, ability to make an impact on customers, everyone's viewpoint is heard

    Cons

    growing pains, internal alignment not always there

    Advice to Management

    Keep the values foremost. Culture will change over time and that's probably a good thing as it gets bigger and harder to co-ordinate, but the underlying values are why people come here to do the best work of their lives.

    Xero2019-04-08
  8. "Lots of opportunities for the right people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xero part-time

    Pros

    Growing company with lots of jobs. Social events and progressive outlook.

    Cons

    Is accounting software which isn’t exciting for many people.

    Advice to Management

    There’s so much growth happening but try not to lose sight of the people who are already there and potentially under utilised.

    Xero2019-04-09
  9. "Empowering place to contribute to have your work matter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Hawthorn
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xero full-time for more than a year

    Pros

    Highly engaged teams wanting & willing everyone to contribute. Regardless of business unit, office location the culture and vibe is same. Smart, positive people making an impact

    Cons

    Scalability problems caused by hyper growth holding us back from achieving even more; common Saas growth issues

    Advice to Management

    Be laser focussed on what’s most important as there’s a big blue sky of things we can achieve

    Xero2019-03-19
  10. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Quality Assurance Analyst in Canberra
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Xero for more than 5 years

    Pros

    - Incredibly supportive team - Great managers - You get to work with some amazing technologies - No other tech jobs in Canberra like it

    Cons

    Nothing that I can think of

    Xero2018-08-29
Found 328 reviews