Xero Reviews | Glassdoor.com.au

Xero Reviews

Updated 25 Aug 2019

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Found 365 reviews

3.9
StarStarStarStarStar
Rating TrendsRating Trends
69%
Recommend to a Friend
86%
Approve of CEO
Xero CEO Steve Vamos
Steve Vamos
48 Ratings
Pros
Cons
  • "Middle management are trying to prove their worth and all this does is disrupt employees(in 16 reviews)

  • "Still experiencing some growing pains, but none that it can't handle(in 13 reviews)

More Pros and Cons
  1. "Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Graduate Software Developer in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xero full-time

    Pros

    Nice people nice office nice manager

    Cons

    Can't think of anything. Maybe the middle management (team lead) is a bit weak in management skills.

    Xero2019-08-01
  2. "Partner Consultant at Xero"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Partner Consultant 

    I have been working at Xero full-time for more than 3 years

    Pros

    Great culture and good opportunities to grow

    Cons

    Lot of mid level politics and lack of recognition

    Xero2019-08-25
  3. Helpful (2)

    "Lots of highs and lows"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Experience Specialist 
    No Opinion of CEO

    I worked at Xero full-time for more than 3 years

    Pros

    Nice facilities and offices, perks like coffee, casual dress, Friday drinks and morning teas. Being in a wider team took stress away when on leave as others shared your workload. My pay was above market but knew this wasn't the same for everyone. While the people could be hit and miss, I did get to work with some fantastic people.

    Cons

    Extreme micro-management and very rigid way of "how things should be" - weren't willing to allows employees to think outside the box and work autonomously even if it was the best result for the customers. No career opportunities for CX staff outside NZ, and cross-team promotions were always a matter of how much the hiring manager liked you despite your skills. Melbourne office felt like high school, so many cliques.

    Advice to Management

    Trust and listen to your employees, particularly those at the bottom of the food chain. Usually they're doing most of the work for way less of the pay and are your biggest assets!

    Xero2019-08-12
  4. "Great company with a lot of great #humans"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Architect in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Xero full-time for more than 3 years

    Pros

    - Culture, flexible working - People who really care about each other - Technology keeps improving - Diverse workforce - Psychological safety - Always improving

    Cons

    - Working outside head office can be challenging - Recent organisation changes

    Advice to Management

    Keep up the good work, there is room for improvement, so long as you don't stop caring I'm sure Xero will continue to be an amazing place to work.

    Xero2019-07-15
  5. Helpful (2)

    "Good people managed incorrectly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Engineer 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Xero full-time for more than a year

    Pros

    -Some of the brightest and most intelligent developers to work with.

    Cons

    -The company went from being relatively flat to quite hierarchical. -Managers need either: 1. More experience or 2. More training. -Seems to be a more who you know approach to progressing in the company.

    Xero2019-07-08
  6. Helpful (6)

    "Losing the #human aspect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Xero full-time

    Pros

    Some of the best people I’ve worked with, trying their absolute best despite management making life difficult.

    Cons

    Too much “crunch” time. Superhuman effort is now expected, leading to burnout and fatigue. HR (or PX as they like to call them) have no idea what they’re doing. A lot of staff turnover - forcing out Sergio after all he’s done for Xero, and others was criminal - leading to a lack of leadership in key areas like security. Turnover and closing down offices leads to insecurity and fear elsewhere - if San Francisco can...

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    Advice to Management

    Remember what made you a great company to work for. Remember the #human value because it’s slowly disappearing. When people put in a superhuman effort to meet a deadline because upper management stuffed up the management of a project, don’t expect that to be the default output of those people going forward, or you’ll burn them out. Try to reconnect with your lower level staff, as they are the lifeblood of the company....

    Show More
    Xero2019-07-22
  7. Helpful (1)

    "Slow decision making"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Melbourne
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xero full-time for more than 3 years

    Pros

    Work life balance

    Cons

    Can spend months and months researching and planning and never get to build anything. If you like delivering then probably not the place to work

    Xero2019-06-17
  8. "Best company I have worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Experience Specialist in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xero full-time for more than a year

    Pros

    - Good Salary - Good culture - Career Growth - Lots of benefits - Employees are looked after

    Cons

    - Lots of processes within our work - Late shifts to cover the queues, but can be negotiated

    Advice to Management

    Keep doing what you're doing in the team.

    Xero2019-05-16
  9. Helpful (6)

    "Gone are the good days"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Project Manager 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Xero full-time for more than 3 years

    Pros

    Great facilities and very casual workplace. You don't have to think about what to wear everyday. Employees get new company tshirts every year. Employees share scheme for permanent employees, but only fully allocated after three years working there. The product used to be number one in the market and used to sell itself.

    Cons

    Leadership team (especially in AU) has become quite toxic in recent last couple of years. There are way too many gossips around the company now (because you can't really talk openly anymore) with new managers trying to bring their mates in etc... People don't get promoted for being good at what they do. All promotions happen either in Sydney or Melbourne, a lot of the times you wouldn't even know what roles are up for...

    Show More

    Advice to Management

    No point since they're no longer listening. Let's see how long current leadership team will stay on and the results will speak for itself.

    Xero2019-05-15
  10. "Junior Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Xero full-time for less than a year

    Pros

    Great place to work. Awesome :)

    Cons

    It is all good every day

    Xero2019-04-30
Found 365 reviews