Xero Reviews
Updated 16 Dec 2019
Recommend to a Friend
Approve of CEO
Steve Vamos
62 Ratings
Pros
"Xero takes very good care of its employees and puts emphasis on work life balance" (in 36 reviews)
"It is a flexible and relaxed work environment" (in 33 reviews)
Cons
"Maybe the middle management (team lead) is a bit weak in management skills" (in 20 reviews)
"US business managed from NZ/Australia - management unfamiliar with US market's needs" (in 15 reviews)
- Helpful (1)
"Awesome place to work"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Xero full-time for more than a year
Pros
Awesome company full of clever and friendly people. Lots of difficult business problems to solve, lots of interesting and latest tech. Decent pay + long term incentive share scheme. Well-being days (not sick days). Authentic commitment to a diverse and inclusive culture.
Cons
We are growing and things are changing, not in a bad way though.
Advice to Management
Keep up the great work
Xero2019-11-11 "Really smart, really nice people"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Xero part-time for more than a year
Pros
Flexible work place, great people, exciting work
Cons
Middle management looking after middle management
Advice to Management
More accountability for middle management looking out for their staff
Xero2019-11-17"Work life balance"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookNo Opinion of CEOI worked at Xero full-time for more than a year
Pros
Awesome place to work with great work facilities and flexibility
Cons
Salary could be better for the role
Xero2019-11-02"Great company to work for"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookNo Opinion of CEOI worked at Xero full-time for more than a year
Pros
- Xero people are awesome people who are friendly and always helpful - Xero takes very good care of its employees and puts emphasis on work life balance - Lots of room for learning and up-skilling
Cons
- Sometimes I feel like the vibe is a little bit complacent
Xero2019-10-16"Excellent place to work"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Xero full-time for more than a year
Pros
- Learning - Knowledge sharing - Health initiatives - Work life balance - Fun events - Flexible Working arrangements - Diversity
Cons
Nothing i can find so far
Advice to Management
Keep up the excellent work!
Xero2019-09-19- Helpful (7)
"If you're smart, come in! But do as I say..."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNeutral OutlookDisapproves of CEOI worked at Xero full-time for less than a year
Pros
People are awesome. Very friendly and highly skilled. Overall vibe is great I loved the coffee machine
Cons
1. Silos of work 2. Mid managers get you in but rule their empire and only look after their seats 3. You opinion does NOT matter 4. Due to Xero's "long term incentive" plan, there are few people who survived from the extinct generation who are part of furniture now and do not want to share what they know. They push you under the bus!
Advice to Management
Look under your hood and see what mid-managers are doing to people is really #Human? When I joined, Trent came to our induction and said he wanted Xero to be the last place I work for (meaning I stay there for life long). However, the culture was no way close to such claim.
Xero2019-10-08 - Helpful (5)
"Siloed, visionless"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNegative OutlookNo Opinion of CEOI worked at Xero full-time for more than 3 years
Pros
Good Social environment, nice offices
Cons
I started at Xero in late 2012 where i was hired as the first sales person for WorkflowMax, a product Xero acquired 10 months earlier. I was told during the final interview i would be reporting overseas and would be separate from the rest of the sales team as they wanted the team focussed on selling the accounting software, not distracted by other products, however I would be included in all meetings, activities etc. This was true to an extent but the following 3.5 years was an interesting experience. I was given opportunities to build out teams and grow revenue, which we did by 5 fold over that period. But there were far more negatives than positives. Over 3.5 years I was at Xero i was ‘reminded’ weekly from everyone from the MDs down to PDRs that ‘we didn’t count’, ‘we didn’t matter’, ‘we weren’t important’. This was told to me and my team, globally. Xero has a culture of excluding those who aren’t involved in the ‘core’ product, despite their ‘inclusive’ marketing. We were run in a silo, given little to no investment, no strategic direction from the executive, little to no support and as mentioned above, reminded consistently we didn’t belong. Xero has a value of ‘challenge’ which is about driving change so i hatched a little plan to lobby the executive for change. In addition to the cultural challenges due to the silo, WorkflowMax was showing signs of slowing, decreasing sales conversions and increasing churn. The plan involved the sales team to report regionally to break down the silo and align sales channels, marketing team to align with product marketing and my role to be made redundant (no need for a GM) and move in to helping fix the product, or, leave the business if there was no role available. The executive told us it wasn’t going to happen, without explanation and we were to stay in the silo. I left the business. Don’t get me wrong, I was young, misunderestimated how political Xero had become and there are a million things I would have done differently while I was there. However, looking back now, Xero is a siloed business with a culture of exclusion and bullying that impacted significantly on my mental wellbeing. If you’re not being hired to work on the accounting software, reconsider the role
Show MoreAdvice to Management
Listen to your people and customers, think bigger, remove middle management
Xero2019-09-24 "Partner Consultant at Xero"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
I have been working at Xero full-time for more than 3 years
Pros
Great culture and good opportunities to grow
Cons
Lot of mid level politics and lack of recognition
Xero2019-08-25- Helpful (6)
"Lots of highs and lows"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
No Opinion of CEOI worked at Xero full-time for more than 3 years
Pros
Nice facilities and offices, perks like coffee, casual dress, Friday drinks and morning teas. Being in a wider team took stress away when on leave as others shared your workload. My pay was above market but knew this wasn't the same for everyone. While the people could be hit and miss, I did get to work with some fantastic people.
Cons
Extreme micro-management and very rigid way of "how things should be" - weren't willing to allows employees to think outside the box and work autonomously even if it was the best result for the customers. No career opportunities for CX staff outside NZ, and cross-team promotions were always a matter of how much the hiring manager liked you despite your skills. Melbourne office felt like high school, so many cliques.
Show MoreAdvice to Management
Trust and listen to your employees, particularly those at the bottom of the food chain. Usually they're doing most of the work for way less of the pay and are your biggest assets!
Xero2019-08-12 "Awesome"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Xero full-time
Pros
Nice people nice office nice manager
Cons
Can't think of anything. Maybe the middle management (team lead) is a bit weak in management skills.
Xero2019-08-01
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