Management is extremely hot tempered. Prepared to be yelled at every day. The flip side is that management is also extremely accurate. It gives me a little comfort to know that I have that much experience backing me and looking out for the long term, but the yelling gets tiring. Also, the pay sucks. It's not the fault of management, the savings are passed to the client, which is the whole idea of the business model. You can recover that with referral fees for bringing on new clients, but that's not an easy feat, especially when you're focused so heavily on tech support.