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      YAPI

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      YAPI Reviews

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      3.3

      43% would recommend to a friend

      (46 total reviews)
      avatar

      Gina Dorfman, DDS

      57% approve of CEO

      48% positive business outlook

      Ratings by category

      3.6

      Diversity and inclusion

      3.6

      Work/Life balance

      3.4

      Culture and values

      3.0

      Compensation and benefits

      2.9

      Senior management

      2.8

      Career opportunities

      YAPI has an employee rating of 3.3 out of 5 stars, based on 46 company reviews on Glassdoor which indicates that most employees have a good working experience there. The YAPI employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      46 reviews
      1.0
      11 Dec 2025

      Just a job

      Client support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Relatively easy, was WFH when I was there, and my teammembers were great.

      Cons

      Leadership only cares about numbers because the company was, and probably still is, failing. There is not a single ounce of care for their employees. If you're working here, just know you're a part of their system and that's about it. They'll drop you as soon as you complete your task, or as soon as they find someone to do it at a cheaper cost. Tons of empty promises, and that's about it. My recommendation is to go in, do your job, and please do the absolute minimum to get by because there is no upward mobility, and when you exceed expectations, they'll thank you as they're walking you out the door.

      2.0
      28 June 2025

      Think Twice Before Joining Yapi, Especially After the Merger with DoctorLogic

      Sales & marketing department
      Recommend
      CEO approval
      Business outlook

      Pros

      In its earlier years, Yapi was a fast-paced and rewarding place to work. The company was growing quickly, and teams had the freedom to move fast, take risks, and bring new ideas to life. Despite the challenges that often come with early-stage startups, there was a strong sense of purpose and momentum. At its peak, Yapi served nearly 4,000 dental offices, and there was real pride across departments in what was being built. When venture capital joined in late 2020, it initially brought a renewed sense of hope and direction. Unfortunately, that was short-lived. By 2021, long-standing internal issues began to surface, and the business entered a slow and steady decline, which was only accelerated by the merger with DoctorLogic in the spring of 2025, which resulted in mass layoffs.

      Cons

      After 2021, Yapi’s culture shifted dramatically. The original CEO stepped down following serious personal scandals that severely damaged the company’s reputation. Their replacement, a new CEO, focused on aggressive profitability strategies, including forcing customers into annual contracts and reworking the business model. These changes led to customer dissatisfaction, widespread cancellations, and a significant loss in revenue. Product innovation stalled under a newly promoted CTO whose leadership fell far short of what the company needed during a critical time. The CEO also brought on a longtime personal friend to oversee sales and marketing, who was later promoted to CRO after the merger. This individual lacked basic leadership and communication skills and struggled to manage cross-functional teams. Eventually, they eliminated entire departments, retaining only a few handpicked individuals, resulting in a devastating loss of talent. Today, Yapi now serves fewer than 1,700 customers. If you’ve been recruited to join this newly merged company, proceed with extreme caution. The C-level leadership team is only there due to pure luck and corporate greed. None of them have real talent or respect for the people who dedicated years of their lives to this company.

      1.0
      21 Apr 2025

      Was a dream company once upon a time

      Client onboarding manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Lower level teams are nice to each other and try to help as much as they can. There's still a little bit of care from long established upper management. Remote work

      Cons

      YAPI has undergone major changes in the last few years. It used to be a place you could feel supported and comfortable. For a long time, I genuinely enjoyed coming into work. That is until the high level management changed. Employees no longer matter. You're a seat in a desk and you will be replaced without a second thought. You will be given an unreasonable workload with a barebones team. You can't keep up with the workload? That's too bad and your problem to solve. You've got unlimited PTO; that's cool right!?!?! Your team will be so small you'll feel guilty for taking time off and leaving them to deal with it; that is if your request even gets approved anymore, The company will sell to anyone with a pulse who is willing to listen, even if they know things won't work out. Your account was promised a deliverable that we don't support or is years off from development? Hope you're good at deflecting! It's a true shame to see what the company has come down to after seeing it at it's peak. Know what you're getting into and beware; you could probably do better than here,

      Viewing 1 - 3 of 46 Reviews
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      Glassdoor has 48 YAPI reviews submitted anonymously by YAPI employees. Read employee reviews and ratings on Glassdoor to decide if YAPI is right for you.