Zedd Customer Solutions Reviews

Very bad work culture. Extremely dirty lunch room.

North Bay office leaves a pretty unprofessional impression. The dress code is lax so often people (including management) will be in denim or open toe shoes/flip flops (even in winter). There are limits in what you can and cannot wear, but they are not enforced with consistancy. Most days the sales floor looks like a picture from thepeopleofwalmart website. Sure its a call center and most of the work is talking on the phone, but this is just a foreshadowing of the 'pride' management/employees have for what they do. It should be noted most pay money every month to dress down and much of it goes to charity and 2 employee events. There is little to no room for advancement. Sometimes positions will be posted, other times people are hand picked almost at random out of what looks like desperation. This causes a lot of venom between workers that management seems completely oblivious to. Things are done on a very reactive basis at almost all times, from feedback to meeting targets. If you are bilingual, you will get a little extra cash on your hourly rate. If you're not, you might get upset when you see how the policies and procedures are often ignored in there favour because Zedd "can't afford to lose a french resource". Feedback/support from management and staff is poor (regardless of their claims) so you'll have to make sure you get things right rather quickly. If you expect an environment where your Supervisor asks you things like "Where would you like to be in the company and how can I help you get there?" ... you need to reconsider your application. Your calls will be graded regularly but this consists of reading/signing a form with little to no constructive discussion. Most sign and ignore the forms to avoid confrontation. Remember that this is a call center which is an extremely fast paced buisiness. People work in close quarters which can promote a lot of gossip, so be careful who you befriend and what you share. If you don't do well with stress, consider other options.