Zipcar Reviews

Tl;dr Do not work here. Stay far far away. It is a highly dysfunctional sinking ship. The Zipcar New York office was a corrupt, abusive and damaging workplace while I was there. The problems started at the top with incompetent and corrupt management and trickled down. The major issues in the NYC office were the unethical hiring practices ie. nepotism, sexual harassment and general neglect for it’s employees. The lack of critical thought and strategic planning was alarming. Nepotism: Upper management in the NYC office spent the last 3-4 years stacking the rest of the management team with their highly unqualified friends from the gym and hotel industries. Managers so incompetent it was laughable, so openly informal and friendly with upper management that it was inappropriate. Multiple managers who were in charge of running whole departments did not possess basic computer, analytical and critical thinking skills but because they were friends with management they were protected from any consequences. A Culture of Fear: Instead of investing in employee development, employees were set up to fail and pushed out or fired. There was a culture of fear established instead of support. Managers micromanaged because they didn't understand the product or how systems worked. Never have I worked in a place where intelligence, logic, respect and professionalism were so disregarded. Not only did these conditions affect the work environment and employee moral, it affected business. Poor business decisions were made by incompetent leadership affecting the bottom line. Sexual Harassment: Local management and Zipcar HR ignored sexual harassment claims in the NYC office for years. Women in the office were often verbally harassed regarding their appearance, touched inappropriately, or subjected to sexist and inappropriate language and comments. This was something that became normalized and not taken seriously. Zipcar HR’s response to the sexual harassment claims was irresponsibly passive. I have never seen an office of people so unanimously and collectively unhappy, miserable and stuck even while working to support and innovate a product: car sharing, that we all actually truly believed in and cared about.

Upper management wants you in their pocket. Hiring yes men/women to do their bidding with imposed delegation. No consideration towards mid level management, coordinator or associates. Member service & senior fleet management is a joke. Environment perpetuates manipulation amongst peers that have agendas of their own. If your of the old "Zipcar regime" you better get in line or get phased out quick. Upper management wants to bring in their own people from previous company's (Starbucks & NY Sport Club). HR department does upper management & Home Offices bidding with little to no concern about the outcome effecting moral.