Does citizenM Hotel pay their employees well?

According to anonymously submitted Glassdoor reviews, citizenM Hotel employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at citizenM Hotel. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at citizenM Hotel?

71% of citizenM Hotel employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated citizenM Hotel 3.4 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at citizenM Hotel?

Ambassador (110) , Brand Ambassador (18) , Assistant Hotel Manager (15) , Day Ambassador (12) , Ambassadeur (10) , Hotel Ambassador (10) , Night Ambassador (9) , Hotel Manager (4) , Manager (3) , Open Day Ambassador (3) , Receptionist (3) , Analyst (2) , Assistant Manager (2) , Brand Amabassador (2) , Hospitality Ambassador (2)

What are the pros of working at citizenM Hotel according to real employee reviews?

"Great culture and fun with no micromanagement" ((in 23 reviews)); "nice people" ((in 18 reviews)); "great benefits including 401k" ((in 15 reviews)); "Good pay" ((in 14 reviews)); "Fun job and work environment" ((in 12 reviews))

What are the cons of working at citizenM Hotel according to real employee reviews?

"Management can be horrible and unsupportive." ((in 16 reviews)); "This is what happens when operators become managers, and their only real goal is to climb and not improve things." ((in 10 reviews)); "Work Life balance is not the best and not for everyone" ((in 10 reviews)); "Salary is low" ((in 10 reviews)); "Slow career progression, compensation below market" ((in 5 reviews))

What are employees saying about citizenM Hotel redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about citizenM Hotel redundancy and their outlook for job security at citizenM Hotel in 2026.

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citizenM Hotel

citizenM Hotel Reviews

3.7

71% would recommend to a friend

(252 total reviews)

Rattan Chadha

77% approve of CEO

51% positive business outlook

Ratings by category

4.2

Diversity and inclusion

3.7

Culture and values

3.7

Compensation and benefits

3.4

Work/Life balance

3.2

Senior management

3.1

Career opportunities

citizenM Hotel has an employee rating of 3.7 out of 5 stars, based on 252 company reviews on Glassdoor which indicates that most employees have a good working experience there. The citizenM Hotel employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

252 reviews

5.0

5 July 2026

Career opportunities and culture make it a top workplace

Ambassador

Recommend

CEO approval

Business outlook

Pros

career opportunities, comp & benefits, culture/values, diversity & inclusion, senior management, work/life balance

Cons

dont have it was one of the best place to work

5.0

11 June 2026

Supportive atmosphere with great colleagues

Ambassador

Recommend

CEO approval

Business outlook

Pros

Very supportive, great atmosphere, fantastic work colleagues. Excellent coffee.

Cons

We had to part ways.

3.0

12 May 2026

Great product and flexibility, but poor management and no growth

Sales

Recommend

CEO approval

Business outlook

Pros

Flexibility is good, and the hotel product is top tier.

Cons

No commission, no promotion opportunities, no smart thinking. Management can be quite inept

Viewing 1 - 3 of 252 Reviews

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Jobs at citizenM Hotel

hotel night ambassador

hotel night ambassador