eSalon Reviews

Leadership team is completely incompetent when it comes to the very basics of their jobs, e.g. managing people, setting strategic goals, evaluating performance. As a result, damage control is the default, not the exception to the rule. Someone else said people are fired without cause or notice and it's completely true. Instead, people are fired because managers and founders are completely misaligned and have failed to do their jobs so subordinates are flailing to figure out how to even do their jobs. On top of all this, add a big dose of shockingly old-fashioned misogyny and disrespect. Senior leadership will find their cellphones far more interesting than any presentation a female team member is giving. They may even laugh at you or roll their eyes.

Upper management changes direction almost daily. No strategy or vision to guide the team. Most importantly, the upper management doesn't really care about solving the customer's biggest pain points — trusting the product, trusting the company, trusting the process. Instead, they employ shady auto-subscribe tactics, which catches most customers by surprise. eSalon believes creating fake blogs that appear to be 3rd party endorsements and tricking their eCommerce customers with dark patterns is a viable business model. They see customers as revenue streams, not as long-term relationships that need to be nurtured in order to make the business thrive. This is what Madison Reed does that eSalon will never do. The company equates hours spent in your chair at the office with being a good employee.