Pros
- When I started, the direction of which is was heading was very clear. Glide paths were provided. - Targets were achieve able and in-line with your tenure at the company. - The first 6 month's when i started, there was no inbound leads, it was all self-gen. The beauty of this was the closed lost clients had not had much focus, so this meant I found a lot of wins from that pool. - There was social events thrown all year round, every 2/3 months always included an event to let your hair down from work. - Lunches are commonly purchased for efforts put in (typical pizza's mainly, but sometimes the odd maccy breakfast or local food places). - Management were easy to get on with, and some I had a really good relationship with who understood the sales life, that makes things easier to talk up about. - Commission structure is really great if you succeed and do well. Some months would see 12k + paydays (before tax). - Most of your colleagues end up as best friends, we all want the same things and helped each other get there.
Cons
- The Citation Acquisition. This really removed the soul of iHasco over the last few years. - Marketing and Sales never quite seemed aligned the whole time I was there. Even with focus groups discussing what can be done. - Targets became greedy, and the company became a KPI machine. - The focus on helping new business went out the window. With KPI's on a rise, there was no investment in to a CRM cleanse and better data, instead we were given 'Campaign data' which ultimately was a CRM cleanse exercise. Really poor. - Value of the KPI's was less the focus (hit 50 voicemails, no problem. You've done 50 calls, but 20 good conversations, why haven't you done 50 calls?). - Management will do what they can to push what iHasco needs over the line (which is a PRO), however, Citation get the final call almost every time so becomes impossible for iHasco to do what's best for iHasco. - Whilst iHasco offering is falling behind (Late to AI game, lack of video based content, lack of accreditations), the push for us to sell citation services on top was a silly move. - There was also a focus on referrals' across the business. This also included 'soft targets' - these were still rammed down your throat and questioned why you weren't doing more so wasn't really a 'soft target'. I think the best time to join this company has since passed. Now, do expect a traditional sales job experience where KPI's are king and quality goes out the window.