incident.io Reviews

4.6

92% would recommend to a friend

(34 total reviews)
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Stephen Whitworth

92% approve of CEO

88% positive business outlook

incident.io has an employee rating of 4.6 out of 5 stars, based on 34 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The incident.io employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

34 reviews
1.0
19 Nov 2024

Awful. Just awful.

Recommend
CEO approval
Business outlook

Pros

Being paid and not facing homelessness. However, it’s not so bad to the point that I’ve forgotten there are genuinely better jobs out there.

Cons

From the very first day, I realised I had made a grave error in leaving my previous position. The rampant toxicity is disguised as a “vibe.” The product? It’s destined to remain exactly what it is—a mere nice-to-have Slack widget. I've witnessed more VPs leave than I wash my duvet in a year. If there’s nothing negative to be found on Glassdoor, you can bet it's a fabrication; people deserve to be informed. Furthermore, they hand out hefty sums of money along with an NDA to those who part ways to prevent bad reviews.

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incident.io Response
1y
Hi there, I appreciate you sharing your viewpoint and while it’s obviously tough to read, I’m sorry that you had, or are having, a negative experience here. When it comes to people leaving, we’ve historically opted to offer severance packages above and beyond what we’re required to, in order to help them bridge gaps between employment. We don’t ask people to sign a non-disclosure agreement as part of this. Regardless, if you’d like to discuss any of these issues, please feel free to reach out to me or any of the founders. Stephen (CEO)
2.0
17 Jan 2025

Do due diligence before joining

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Annual offsite to Spain and then France. Being behind the scenes of taking a company from 0 to 1. Typical startup chaos environment that you can thrive in if you love to build

Cons

Company lacks diversity but seems like they’re working on that now given how last year went. Worst of all, some of the leadership lacks emotional intelligence and self awareness. Thankfully some of the toxic sales and marketing leaders in particular have left the company now so things in GTM are starting to feel more bearable. It was bad to the point where many of my colleagues were actively seeking out new roles and even some of the best ones left the company. We’ve had a revolving door of new leadership over the last 2 years but hopefully the newer ones are here to stay. If you’re looking to work for an inspiring visionary leader or build a new category-defining product, this company is probably not a good fit for you. Not to mention, most of the company are people in their 20s- early 30s without kids. If you’re a parent or if you want to have kids I would look elsewhere or do more due diligence (especially on the parental leave policy and how payouts work). People have said and done questionable things that might not fly with a more robust HR team. It’s probably because of how young and immature some of the employees are, as well as the talent/people team. The people can be very catty, gossipy and clique-y (especially the people/talent team, which is ironic) so it doesn’t always feel like a productive work environment. Lot of layoffs last summer and it sucked to see some of my favourite colleagues go. Really hit our company morale and they paid out very high severance packages to some people to keep from getting sued. Many of the reviews on here are from when the talent team was trying to build out the company’s reputation and asked everyone to give the company a good rating. The people who’ve had negative experiences and left have mostly left quietly. If you really want to work here I’d recommend finding and reaching out to former employees to get a more balanced picture of the company. Not all that glitters is gold.

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incident.io Response
1y
Hello, Thank you for providing feedback on your experience here; there's no doubt working in a fast-growing start-up comes with it's challenges, which isn't always for everyone. I'm sorry to hear your tenure hasn't been a positive one, but I appreciate your honesty. To address a few points that you raised: 1. Supporting parents and parents-to-be is something we genuinely care about: we offer highly generous paid parental leave policies for both our UK & US employees (that go well beyond statutory/state requirements), along with childcare stipends to provide financial support towards childcare costs. 2. We've always prioritised supporting employees during transitions between jobs by offering severance packages above and beyond what is required. I'd like to clarify that these decisions were made out of a commitment to the team's wellbeing, and not in a response to any legal action or concerns 3. We value all feedback employees share on Glassdoor. We want to be clear that we have never pressured or coerced employees to write positive feedback and all reviews received are understood to be genuine experiences and opinions of folks that have worked here. We do not get things right 100% of the time, but please know I'm always striving to make incident an excellent place to work. I appreciate openly discussing your frustrations might feeling daunting but if you're open to discussing any of this further, please reach out to me and I'd be happy to chat. Stephen (CEO)
1.0
12 Feb 2025

Unstable Environment – I'd Look Elsewhere

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The product has potential, and the engineering team seems solid. Some genuinely talented individuals across departments. Fast-paced work environment for those who thrive in startups.

Cons

Frequent layoffs and reorgs are often executed without adequate warning or clear explanation. Executives do not seem to respect salespeople, often disregarding their contributions and the challenges they face. High turnover on the sales team. Lack of transparency and communication from leadership regarding company strategy and the reasoning behind these changes. Reorgs disrupt team dynamics and create uncertainty for employees. High-pressure environment with limited support for employees navigating the chaos. A lack of diversity across the company. A clique-like environment can make it difficult for newcomers to feel included or supported.

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incident.io Response
1y
Hi there, Thank you for sharing your feedback. Start-ups generally go through their fair-share of changes and challenges: including having to make tough decisions surrounding RIFs (of which, we have done one in mid 2024). I make these decisions with thought and due diligence, often where there are no better alternative options, and we do our very best to conduct these with an empathetic and human approach. On your other points, I certainly value the contributions of our Sales team (and all employees at that!). Regardless, if you’d like to discuss your experience further, I'd be happy to chat: email me at stephen@incident.io and we can set up some time. Thanks, Stephen (CEO)
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Glassdoor has 36 incident.io reviews submitted anonymously by incident.io employees. Read employee reviews and ratings on Glassdoor to decide if incident.io is right for you.