phs Group Reviews | Glassdoor.com.au

phs Group Reviews

Updated 5 January 2019
90 reviews

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3.6
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phs Group CEO David Taylor-Smith
David Taylor-Smith
26 Ratings

Employee Reviews

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Pros
  • "well established company, great people, great products, free lunch, dress down Fridays" (in 7 reviews)

  • "Great people, good leadership who care about making a positive change for our Customers" (in 5 reviews)

Cons
  • "Terrible Service - Terrible Customer Service and Terrible Managers" (in 4 reviews)

  • "head office a little cramped & short on parking" (in 3 reviews)

More Pros and Cons

  1. "A true market leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time (More than 3 years)

    Pros

    The number one in the UK market place, yet manages to retain a true family feel. A great team who care about customers and colleagues in equal measure

    Cons

    We need to ensure our customers understand the breadth of services and capabilities we offer.... We are everywhere and offer a number of award winning services outside of our well known hygiene business

    phs Group Response

    17 Dec 2018 – Mark - phs team

    Hello, thanks so much for taking the time to leave us a review, we appreciate all feedback we receive. It's great to hear you feel there is a family feel at phs, it's always great to read reviews... More


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time

    Pros

    A supportive management team who also care about you as a person

    Cons

    Lots of change going on so a bit hectic but all for the long term benefit

    Advice to Management

    Carry on the great work

    phs Group Response

    18 Dec 2018 – Mark - phs team

    Hi, thank you for taking the time to leave us a review. We appreciate all feedback. It's great to hear you have supportive management, we love to hear this! There has been change in the business and... More

  3. Helpful (2)

    "Literally the worst company I’ve worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Caerphilly, Wales (UK)
    Current Employee - Management in Caerphilly, Wales (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at phs Group full-time (More than 5 years)

    Pros

    None!
    The only good point is that due to awful staff & customer retention they have to make radical changes to survive in the medium/long term future

    Cons

    Service Delivery is non existent.

    Staff are treated appallingly - wages/benefits are poor in comparison to other companies.

    Customers are ignored and often lied to with a total lack of transparency over contract terms, pricing structure (huge variances across the same product lines) & service delivery (or lack of)

    Cliquey old boys club approach to management and interdepartmental relations.

    Advice to Management

    You’re clearly in the wrong job if you think things are heading in the right direction.

    It’s long overdue for you to conduct a review of your senior teams competencies and behaviours, try looking at some anonymous 360 feedback from direct reports, customers and other departments who interact with them. It may be valuable for you to conduct more in depth exit interviews to capture feedback and stop the avalanche of talented/ambitious employees leaving.

    phs Group Response

    7 Jan 2019 – Mark - phs team

    Hello, thank you for leaving us a review.
    We are disappointed to read your comments and that you felt you couldn't think of any pros of working at phs.
    We will escalate your comments to the senior... More


  4. "More than i expected"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time (More than a year)

    Pros

    Working for phs has opened my eyes to what the company is about! - it does a lot more than sanitary bin !

    Team & manager are supportive - always willing to help you when they can.

    Cons

    Company benefits could be better

    phs Group Response

    3 Dec 2018 – Mark - phs team

    Hello, thanks very much for taking the time to leave us a review. We do a lot in our industry and you're right in what you say, a lot more than sanitary, especially this time of year where are teams... More


  5. "Avoid unless you work in Sales as they are the only decently paid team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Support in Caerphilly, Wales (UK)
    Current Employee - IT Support in Caerphilly, Wales (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at phs Group full-time (More than 10 years)

    Pros

    lots of nice people do work here!

    Cons

    Terrible wage, overall pressure, regular fear of downsizing and daily stress.

    Advice to Management

    Start pushing back to the execs to get a more suitable remuneration for staff


  6. "Great Company But Needs Improvements"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Caerphilly, Wales (UK)
    Current Employee - Sales in Caerphilly, Wales (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time (Less than a year)

    Pros

    Free Canteen On Site
    Great People
    Great Management

    Cons

    Poor Salary
    No progression opportunities
    Customer service is poor

    phs Group Response

    12 Nov 2018 – Mark - phs team

    Hi, thank you for your review. We appreciate your feedback and are disappointed to hear the Cons you have raised. We'll make sure your review is passed over to the management team in your area, we... More


  7. "HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at phs Group full-time

    Pros

    More investment into the HR team so they can truly add value

    Cons

    Great development opportunities and chances to learn
    Amazing manager at the time that encouraged growth, learning and development

    phs Group Response

    26 Oct 2018 – Mark - phs team

    Hello! Thank you for leaving us a review, we appreciate your comments and will make sure we pass your feedback onto management in the business area. Great to hear your manager encouraged you and had... More

  8. Helpful (1)

    "Terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Milton Keynes, England (UK)
    Former Employee - Sales Consultant in Milton Keynes, England (UK)
    Doesn't Recommend
    Negative Outlook

    I worked at phs Group (More than a year)

    Pros

    Really cannot think of anything to be honest

    Cons

    too much stress - high targets based on there structure

    Advice to Management

    start treating staff like human beings and not robots and train your managers to have a better insight on what it is like in the real sales world

    phs Group Response

    30 Nov 2018 – Mark - phs team

    Hi, thank you for leaving us a review. We are disappointed to read your comments and that you felt you couldn't think of any pros of working at phs. We will escalate this to the senior management... More


  9. "An insider's view of Finance at PHS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Accountant in Caerphilly, Wales (UK)
    Former Employee - Project Accountant in Caerphilly, Wales (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at phs Group full-time (Less than a year)

    Pros

    Supportive manager
    Really friendly staff - especially at PHS Teacrate
    Great on the job training
    Work hours are fairly low, which helps with work life balance
    Free lunch in the Caerphilly canteen
    Car allowance / company car

    Cons

    Compensation and benefits are on the low side but improving
    Role involved travelling (4 days in every 4 week period)
    Occasional Sunday work in my specific role (2 hours)

    Advice to Management

    The role I did was a really great training role and my manager was really supportive and should be commended.
    Pensions and other benefits such as maternity/paternity/sick are at the bare minimum by law. I know it would be expensive, but It might help display that you care about your employees by increasing some of these above the statutory minimum.
    Encourage flexible working / working from home to help with employee satisfaction

    phs Group Response

    23 Oct 2018 – Mark - phs team

    Hi, thank you for taking the time to leave us a review, we appreciate all feedback. It's great to hear that you had a supportive manager, we'll make sure to pass your review over to our senior... More


  10. "Brief experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time (Less than a year)

    Pros

    Company car
    Paid petrol
    Work phone, laptop and printer
    Manage your day according to meetings
    Local depot for work

    Cons

    Not an easy job to do
    Cold calling
    Door to door

    Advice to Management

    If you’re used to a sales environment it’s a good experience and career path to choose but you also have to have a passion for the products and drive in order to be able to sell washroom services as people don’t tend to change those very often.

    phs Group Response

    19 Oct 2018 – Mark - phs team

    Hi, thank you for taking the time to leave us a review. Great to hear your feedback. It's great if people are passionate when they join us, and we provide training on all of our products to get you... More