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      razorblue

      Engaged employer

      razorblue Reviews

      3.1

      52% would recommend to a friend

      (50 total reviews)
      avatar

      Dan Kitchen

      72% approve of CEO

      50% positive business outlook

      razorblue has an employee rating of 3.1 out of 5 stars, based on 50 company reviews on Glassdoor which indicates that most employees have a good working experience there. The razorblue employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      50 reviews
      1.0
      10 Sept 2019

      Poor Company, Poor Culture

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Wide range or vendors and solutions to implement

      Cons

      - Too many directors and senior members of staff. - Directors do not listen to staff. - Teams work in silos, little teamwork and willingness to help others. - Some senior staff unapproachable and unwilling to listen. - Some staff under qualified but in senior roles. - Directors only care about the bottom line and not their clients. - Service desk filled with low paid apprentices who are often out of their depth. - Sales employees think they know everything, they clearly do not. - If you have a problem and approach a director, it is often ignored. - If you are not in the clique of the CEO and his personal friends who are in senior roles, you have no chance for progression in this company.

      avatar
      razorblue Response
      6y
      We are disappointed to read your review. The firm has multiple different routes for raising concerns both personally and anonymously, as well as through the PDR process - and we are not aware of any concerns such as these that have been raised. Accordingly we have reason to believe that you may not actually be a razorblue employee.
      1.0
      8 Nov 2019

      One of the worst companies I’ve worked for - their website is a front for how poor it actually is!

      Client support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      - Exposure to many different IT vendors

      Cons

      - Not flexible on working hours. They allowed working from home but it is constantly challenged should you need to use it - Higher management need to see the bigger picture and see how unhappy their staff are - On call is ridiculous. You work on call for such a small wage uplift and you could be working hours on an issue and still have to go into work the next day. Not to mention the monitoring is so poorly setup that you were alerted too much about non issues that recovered instantly. - Management does not care about staff needs or training. It would be nice if training is actually provided when they say they’re going to provide. - No experience in Service Desk management, they treat you like you’re at school and have no previous experience. - SLA stats are just fudged time make it look like the company is confirming to the stats. It’s based on response rather than fix time. All you need to do is send a reply for the SLA to reset. - Pay rises are not given to those who actually deserve it. You could be working above and beyond and always work back and it is not recognised. Hard work truly goes unnoticed in this company. - They go on and on about perks of the jobs by giving you a free can of coke a day... I’d rather not have the coke if it meant my hard work went recognised. - No opportunity to progress, rather than promoting within, they come up with some excuse and then hire externally to save backfilling less senior members of staff.

      avatar
      razorblue Response
      6y
      As we regularly reiterate to staff, there are many different routes you can use to raise concerns internally and it's disappointing that you have chosen to post them here instead. We're able to identify you from your review, so will take steps to sit down and discuss your concerns. To address them here since you have made them public: We are a service business which means we have to provide service when our customers want it, that means we can't be flexible with working hours within the department you work, even if we wanted to. This is the same in any IT Managed Services business. We agree that there are too many monitoring false positives. We're actively working to reduce the number of erroneous alerts with on-call shifts by trialling some new monitoring techniques, this has been ongoing for several weeks and is something that as part of the team, as someone who reads the updates, you will no doubt be aware of. Employees are paid for any additional hours they do whilst on call, and there is no requirement to come in early the next morning if you have been working through the night. This is regular practice and if you don't understand it, we'd suggest speaking to your line manager. If someone is "fudging" SLA stats as you put it, I'd reccomend you report this to your manager, or via the whistleblowing process if you feel you can't tell your manager. This is absoluetly not company policy and the company will deal with it as appropriate, when it is identified. Your comments about internal promotions are surprising since we have made 5 internal promotions in the last two months, and have replaced those who were promoted with new recruits at a lower entry level. We will only promote someone, though, when they are right for the role for which they have applied.
      5.0
      7 Nov 2019

      Excellent company to work for

      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Firstly, the negative reviews posted here are absolute rubbish and I suspect are intentionally false. I worked at Razorblue as an account manager and was with the business for just less than a year. During my time there I had never once experienced what has been written in the negative reviews. This is my honest experience of the business and teams. Implementation team / technical architects - the most supportive and friendly bunch of people I have had the pleasure of working alongside. Highly technical, always on hand to share their knowledge. Never said any question was stupid, always there when I needed anything. Business support team - the glue that hold things together, starting and finishing every day with a smile, made every working day enjoyable. A fantastic bunch of people. Service desk team - these guys work so hard day in, day out, always striving to provide customer satisfaction and first class support. I cannot thank them enough for their support given to me. Directors: Mark W - I reported to directly. Supported me from day one, continually drove me forward to achieve and succeed as much as I could. Nothing was ever too much to ask. Supported me when I had to leave the business for personal reasons. A great manager. David R - a wealth of experience and knowledge, always willing to offer guidance and advice to anyone in the business. Dan K - the CEO, exceptionally talented. Door always open to talk to staff. Always on hand to provide guidance and support. Always striving to improve. There's not many directors like Dan in the world. Rachel - I didn't know Rachel to well as she was away on maternity leave a lot of the time I worked here, but when in the office she was warm, welcoming and friendly. Jon A - extremely knowledgeable, again his door was always open for a chat at any time, always willing to offer support The point I am trying to make here is that Razorblue is a fantastic company to work for, the staff make this a wonderful place and at all levels they are approachable, supportive and friendly. The business puts its staff first and their wellbeing is at the forefront of everything. I thoroughly enjoyed working for this company, please don't let the negative reviews dissaude any prespective clients or applicants. Good work / life balance Flexible working hours Supportive colleages, strong cohesion Regular social events Fruit, croissants, crumpets! Wide range of clients, everyday brings something different

      Cons

      Not enough Nespresso Can be very busy

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      Glassdoor has 50 razorblue reviews submitted anonymously by razorblue employees. Read employee reviews and ratings on Glassdoor to decide if razorblue is right for you.