Does retailTRUST pay their employees well?

According to anonymously submitted Glassdoor reviews, retailTRUST employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at retailTRUST. This rating has been stable over the past 12 months.

How satisfied are employees working at retailTRUST?

73% of retailTRUST employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated retailTRUST 4.1 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the pros of working at retailTRUST according to real employee reviews?

"Excellent benefits and the culture is improving day by day." ((in 3 reviews))

What are the cons of working at retailTRUST according to real employee reviews?

"no training on IT systems and processes for new joiners" ((in 3 reviews))

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retailTRUST

retailTRUST Reviews

4.1

73% would recommend to a friend

(17 total reviews)

Chris Brook-Carter

100% approve of CEO

75% positive business outlook

Ratings by category

4.1

Work/Life balance

3.9

Culture and values

3.8

Diversity and inclusion

3.7

Compensation and benefits

3.7

Career opportunities

3.5

Senior management

retailTRUST has an employee rating of 4.1 out of 5 stars, based on 17 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The retailTRUST employee rating is in line with the average (within 1 standard deviation) for employers within the Non-profit and NGO industry (3.7 stars).

Reviews by job title

17 reviews

4.0

17 Aug 2025

Wellbeing trainer at retail trust

Health and wellbeing trainer

Recommend

CEO approval

Business outlook

Pros

Remote work Great clients Good pay and benefits

Cons

No progression Not a very progressive culture

5.0

15 Oct 2024

An employer that is trying really hard

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Ethos, benefits, mission are all really great

Cons

It's hard to say they do try really hard

3.0

5 Mar 2024

Lacking direction, ambition and community

Anonymous

Recommend

CEO approval

Business outlook

Pros

Some of the people you’ll meet and work with are genuine and actively care about the charities cause. Choice of multiple office locations and a nice London hub for in office collaboration. Varied work with the chance to make a real impact to people’s lives

Cons

No career progression. Below market rate salaries. No training. Poor communication between management and staff. Management lack any empathy or respect for staff, unprofessional behaviour displayed by senior leaders including the CEO. Untrustworthy management due to lack of transparency and communication. Lack of focus on diversity and inclusion, no celebration of different cultures or accommodation for staff with various disabilities or neurodivergent conditions. Very dated policies covering the bare minimum in this area. Poor culture and ethics. Overworking of key staff members with unmanageable workloads Poor IT systems support Poor IT equipment provided to staff Benefits are below average and often bare minimum

Viewing 1 - 3 of 17 Reviews

Jobs at retailTRUST

Housekeeping Facilities Coordinator

Supported Living Housing Assistant

Repairs and Grounds Assistant

Salford, North West England, England

GBP 14 - GBP 14 /hr

(Employer provided)

View job

Repairs and Grounds Assistant

Salford, North West England, England

GBP 25K - GBP 26K /yr

(Employer provided)

View job