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smartTrade Technologies

Engaged employer

smartTrade Technologies Reviews

3.7

63% would recommend to a friend

(40 total reviews)
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David Vincent

73% approve of CEO

67% positive business outlook

smartTrade Technologies has an employee rating of 3.7 out of 5 stars, based on 40 company reviews on Glassdoor which indicates that most employees have a good working experience there. The smartTrade Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

40 reviews
2.0
4 Nov 2019
Recommend
CEO approval
Business outlook

Pros

- Amazing team to work with except for the management. - International Organisation with plenty of room for engagement with people all over the world. - Good name in the market. - Good package and benefits. - Very nice offices in Tower 42. - Yearly off-site in Aix-un-province in the South of France. - Amazing senior colleagues to learn from and teach you how to deal with the poor management structure.

Cons

- Very rude in the office as 95% of the working staff at French even in the London office and are always speaking French amongst themselves. Only speak English to you if it is needed or you do not speak French. - A lot of sexism, speaking over each other, foul language shouting on conference calls and in person. Not allowing each other to speak in internal business meetings. - Upon initially joining if you made mistakes you are usually shouted at or receive nasty emails. Rather than been sat down and walked through what you have done wrong and how you can improve. - Main high ups in the company are all family friends or related to the CEO/CTO. - No proper training provided upon starting at the company, was trained for 3 days then thrown in the deep end so had to find my own way. - Not willing to train and mentor junior staff member to promote internally but would prefer to hire experienced professionals externally. - If you are to proactive within your job role, rather than encourage you to succeed and go above and beyond, management tells you to stay in your place. - No clear guidance as in what you are supposed to do in your job, luckily for me I was capable enough to take matters into my own hands to hit my KPIs. - For a cutting edge technology organisation, there is nothing cutting edge about how the way work is performed. i.e. First tech company I have seen where people are not allowed to work from home (except for senior management who come and go as they please). - Favouritism and clear bias in the sales team by Manager and CEO. - Terrible HR Team based in France. Still have not been provided with P45 or last 6 months payslips. - No proper monthly, quarterly or yearly reviews on how you can improve or how your year has been. - No one that has had this position has stayed longer than a year in the past 5 years. - Hire new senior sales staff and give existing senior sales staff accounts to them. I do not understand what kind of business practice this is when it comes to sales. - Worked with an intern who was a family friend of the owners (CEO/BOARD) who did nothing all day except stay on her phone, which I found very unfair on the other intern as he worked very hard to get his job done. Yet, she was never questioned or pulled up on it. It is also very demoralising to have anyone like this on any team in any organisation.

1.0
12 Aug 2022
Recommend
CEO approval
Business outlook

Pros

Good coffee machine in the office. Some friendly employees lower down in the hierarchy. CPO was amazing and the product is great.

Cons

Since PE investment in late 2021 the company has really gone down hill. Lots of turnover, very high pressure, and a general toxic environment. Lots of legacy staff who saw the company grow from start up (who were great) left before the PE investment (a sign of things to come?) which led to serious mismanagement across various teams within the company, and a general lack in communication, direction, and management company-wide. Lack of communication, direction, and clarity from management. CEO is a rockstar. CRO was useless and lasted 6 months. CFO largely absent. CPO was amazing, though (genuinely inspiring). HR team pretty much non-existent which made reporting inadequacies impossible. Management and C-suite tended to remove themselves from general office and keep themselves to themselves, often socialised with themselves gave the impression of ‘one rule for them, another for the rest us.’ Seriously not an enjoyable place to work at all. No social life. No socialising with the team or company-led activities. Also - ‘Work from home’ policy is not what it seems - lots of pressure to go into the office (which is old and horrible and the toilets smell). It’s 2022 let people wfh! This is the first negative review I’ve left of a company I’ve worked at, which is a real shame, but I feel the need to warn prospective employees. SmartTrade has a lot of very intelligent and talented employees, but the company is toxic. Get out before it implodes.

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smartTrade Technologies Response
3y
Thank you for taking the time to give us your feedback. We are sorry to read that your experience at smartTade Technologies did not go as well as we would have liked. Departures are part of any healthy organization and we have experienced some turnover due to a new acquisition and individual career choices. However, we have initiated several actions to promote retention of our colleagues: we are conducting exit interviews and analyzing feedback to improve our practices, and we are implementing a training plan that focuses on business, technical and soft skills, as well as industry and product knowledge. We are sorry to read that you felt you were working in a toxic culture with a lack of communication. As an employer, we are committed to providing a comfortable, safe and clean work environment. We develop and encourage respectful management practices that allow our employees to thrive in their work every day (leadership and feedback trainings). Every quarter, our CEO reports on the past quarter and provides direction for the upcoming period through a video broadcast in all our offices worldwide. We use an internal communication tool (sociabble) to connect people and keep them up to date on company and industry news, internal announcements and fun contests. We hold regular social events to bring all SmartTrade employees together: monthly happy hours, Christmas parties, game nights, reward and recognition programs, and sports challenges. We sincerely regret your experience, we will make sure it remains an isolated case.
1.0
1 Aug 2022

Terrible company culture. Avoid at all costs!

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The employees are great to work with.

Cons

Terrible culture. Treating employees like machines and not like human beings (0 people skills). Extremely disrespectful behaviour from the management (lots of blaming, shouting and rudeness).

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smartTrade Technologies Response
3y
Thank you for taking time to give your comment. We are happy to count on very talented and engaged teams! We are sorry to read that you didn't like the culture and the management style. We are committed to providing a safe and healthy work environment to our colleagues. There is no space for disrespect in our company and such events shall be reported to HR for immediate action. We organise leadership trainings to promote respectful managerial practices and measure progresses through our engagement survey.
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Glassdoor has 73 smartTrade Technologies reviews submitted anonymously by smartTrade Technologies employees. Read employee reviews and ratings on Glassdoor to decide if smartTrade Technologies is right for you.