Pros
Gained solid customer service and problem-solving experience Work remote
Cons
• No clear or honest path for advancement despite multiple years of strong performance • Repeatedly told opportunities were coming, then given “interviews” that went nowhere • Advancement process feels performative rather than genuine • Constantly changing requirements made bonuses harder to achieve, even as a top performer • Poor communication and lack of transparency about company direction • Frequent layoffs created ongoing anxiety and instability • Benefits were reduced or removed over time, including DoorDash credits that were part of the original compensation package • Team culture heavily centered around alcohol-based social outings • I was explicitly told that attending these bar outings would improve my advancement opportunities, which felt exclusionary for employees who do not drink or are unable to attend The company had a DEI group, does not meaningfully address hiring, representation, or retention • Despite DEI initiatives, the company remained overwhelmingly white, with very little diversity across teams • DEI efforts focused more on social activities (e.g., group outings) than on structural change