webuyanycar Reviews

3.7

70% would recommend to a friend

(591 total reviews)

Noel McKee

69% approve of CEO

62% positive business outlook

webuyanycar has an employee rating of 3.7 out of 5 stars, based on 591 company reviews on Glassdoor which indicates that most employees have a good working experience there. The webuyanycar employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

591 reviews
1.0
20 Apr 2018
Recommend
CEO approval
Business outlook

Pros

No Pross for this company

Cons

When you go for the interview they sell you the job like there is no other one on the market like it and they promise you enormous bonuses, but.... -1st week is done by people who don't have any knowledge about buying cars, for ex one guy from there was a former trainer in Poundland before coming as a trainer at webuyanycar! - Working hours : Monday to Friday 09:30 - 19:00, Saturday 08:30 - 18:00, Sunday 09:30 - 17:00 - bare in mind you will work weekends mandatory, and they decide when you will have days off! - they don't tel you that at the interview! - Appointment time : first 3 months, 40 min per appointment, in between 3-6 months 30 min per appointment, after 6 months 20 min per appointment! - When you are on 20 min/appointment, max customers you can see in a day are 20 to 30 - they don't tell you this at the interview! - Be ready for double appointments, 2 customers booked in the same time, same hour - that will mess your whole schedule when they both show in the same time! - f you are no that busy, then you are expected to make loads and loads of prospect calling! - If you are very busy, you are a designate, area buyer expect to go home late or come in earlier because you are expected to finish the paperwork of your purchases before next day opening hours and you are NOT Paid, they call it sacrifice for career! For ex. If you have 10 cars on site by the end of the day that you need to do the paperwork, it can take 1:30H - 2.00H to finish them! - you are not paid for this hours! - if you are an Area Buyer they will not close your branch earlier so you can leave early compare to a person that has it's own branch and lives 5 miles away from the branch, same applies to a Designate Buyer! - so expect to get home very late! - If it's snowing and you can't attend, you call sick, customer doesn't show at the app time, customers canceles the app, you don't buy the car, you can't buy the car as it's not your fault ( various cases ), customers books the app by mistake and canceles or doesn't show, etc... - all this appointments counts against you and will affect your figures by the end of the month in regards to your bonus. - In order to get the bonus you have to go above branch target ( a lot of branches have exaggerated targets, hard to achieve ) and you need to be very accurate when you check vehicles 9 they have a minimum standard ( again exaggerated) ! - if you don't reach non of them or one of them for a few months, they get ride of you! - Be ready for stress, loads of it, Managers with no experience, they will blame the team for not progress, low work ethic, no matter how good you are they can get rid of you at your first mistake and also be ready to rip people off in order to buy cars! - 95% of the branches are POD's, some with no toilet, so you are expected to work and inspect cars no matter how the weather is and there is no cover! - raining, snowing, storm, hurricane - if you get ill to many times, they will get rid of you!

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webuyanycar Response
8y
Dear Sir, We will forward your response to WeBuyAnyCar UK. Webuyanycar USA is under completely different ownership than the business that you are rating. Thank you, Craig
2.0
7 Oct 2018

My honest opinion

Recommend
CEO approval
Business outlook

Pros

Basic salary is ok, responsible for yourself (sometimes)

Cons

Management are truly incompetent, earning potential keeps falling, expected to not have a life outside of work!

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webuyanycar Response
7y
3 years with the business, thank you for your commitment. We certainly do not want to see good staff leave if it's down to poor management. As I have offered to other reviewee's would you be willing to contact me privately so I can gauge what territory you work on? The HR leadership team and the retail leadership are working together currently to increase management resources, as well as potential change to the business structure so our colleagues have more contact with their managers which can only help when it comes to training and development. We are also working on two new reward and recognition schemes that will be rolled out imminently, we didn't want to do an inadequate job and roll it out before we have all the benefits that colleagues can receive ironed out and signed off. So I hope I can give you some relief in things to look forward to. We know we aren't perfect, there aren't many companies that are, especially those with the growth we are still going through. BUT we will get there and there are some really exciting things to launch very soon. So watch this space and contact me on 07884151616 or simone.delahunty@webuyanycar.com (confidentially) if you ever want to talk. KR, Simone Delahunty, Resourcing Manager
1.0
13 Sept 2018
Recommend
CEO approval
Business outlook

Pros

Basic salary , that’s pretty much it

Cons

Basic is good to be honest .. you will hit bonus now and then, after two months of no target hitting , you will be sacked within 6 weeks .. you are expected to travel a lot outside the 48 hour contract .. so expect 55-60 hour weeks . 200% staff turnover

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webuyanycar Response
7y
Thank you for taking the time to leave this review. We value and consider all feedback so I am disappointed to read about some of your experiences. WBAC are committed to creating a rewarding and collaborative environment for everyone and will continue to find ways to improve. We recently released our colleague engagement survey and the results help us determine where we need to focus and what our staff want from us. We are working on a number of trials and initiatives to help us realise our goal as an informed employer that listens and responds to the wants and needs of our staff. Please feel free to contact me confidentially on simone.delahunty@webuyanycar.com to talk through your feedback. Again thank you for your feedback it helps us make WBAC a better place for all. Kind Regards, Simone Delahunty
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