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š„ Firstsource is proud to be recognized among the Top 50 Inspiring Workplaces in the UK & Ireland for the second year in a row. š This recognition reflects the culture we are continuing to build together ā one shaped by brilliant people, bold technology, and uncommon careers. A culture that is not defined by statements on a wall, but by the everyday actions of our people: how they support one another, speak up, collaborate, and create space for others to succeed. Our focus on wellbeing, employee voice, inclusion, and belonging is embedded into that everyday experience. Thank you to every Firstsourcer for making this recognition possible. This achievement belongs to all of you. š
Growth can begin with a simple decision: to continue learning, growing, and moving forward For Savita Nooreen, that journey led from Quality Analyst to Team Leader through Wings Within, our internal mobility program. What started with listening, learning, and understanding customer and agent experiences grew into an opportunity to lead, support teams, and make a more direct impact every day. With the encouragement of the people around her and the confidence to try something new, Savita stepped into a role that continues to help her grow. Sometimes, all it takes is one opportunity, and the courage to say yes to it. Ready to explore your own path? Apply now: https://lnkd.in/gMS68rab
Proud moment for everyone at Firstsource as we are awarded Silver for Best Artificial Intelligence Service Provider of the Year at the 2026 GlobeeĀ® Awards. But this recognition means more to us than a trophy. It validates the deep operational and domain intelligence we have built over decades ā and our belief that the future of enterprise AI lies not just in models, but in the expertise behind them. Kairos, our AI-native operating system, turns that institutional knowledge into executable skills, workflows, and guardrails that AI agents can act on ā governed, explainable, and built for environments where precision matters. That is what Intelligence That Operates means. The real differentiator in enterprise AI will not be access to models. It will be the depth of domain intelligence an enterprise has earned the right to encode.
Sometimes the right move is not about starting over. It is about stepping up. Through Wings Within, our internal mobility program, Marco Solis took the next step in his journey and moved into a role that challenged him to grow while building on the knowledge, relationships, and experience he had already built at Firstsource. That familiarity gave him the confidence to take on more responsibility and make an impact more quickly. That is what internal mobility can look like when brilliant people are encouraged to keep evolving. Ready to explore your own path? Apply now: https://lnkd.in/gMS68rab
Firstsource has been recognized as a Major Contender in Everest Groupās Revenue Cycle Management (RCM) Intelligent Operations PEAK MatrixĀ® Assessment 2026. Healthcare providers are navigating tighter margins, rising denial complexity, reimbursement uncertainty, and growing patient financial responsibility, making revenue cycle performance a critical lever for financial resilience. As client demand shifts toward intelligent, outcome-driven operations, this assessment reflects the capabilities we are building across the revenue cycle, combining deep RCM expertise with AI-led intelligence across patient access, billing, claims, denials, and A/R workflows. The future of RCM will belong to operations that are more predictive, connected, and continuously optimized. Read more: https://lnkd.in/gYwGqmtp
AI is no longer about proving what's possible. The harder challenge is taking pilots and making them work in the messy reality of live enterprises. At ET BrandEquity's closed-door roundtable, our Chief Digital & AI Officer, Hasit Trivedi, joined senior industry leaders for a timely conversation on what it takes for AI to deliver measurable impact at scale. One theme came through sharply: the gap between a promising pilot and a production-ready solution is rarely about the model itself. The real test is whether AI can perform reliably amid the demands of day-to-day operations ā workflows, governance, exceptions, and human decision-making. This is where Intelligence That Operates comes in ā embedding AI directly into the systems that run the business, where it can guide decisions, orchestrate actions, and drive tangible business outcomes. The shift is clear: from AI that recommends to AI that executes. Tell us in the comments: if AI disappeared tomorrow, what would actually break?
Gold at the CMSWire IMPACT Awards 2026 for Best Customer Experience Transformation is a strong validation of what is possible when AI, insight, and human judgment work together. This win reflects the role Firstsource is playing in helping leading enterprises transform highly complex customer experiences at scale, where precision, accountability, and performance have to move together. The shift is clear: customer experience is no longer a standalone function. It has to operate as an integrated model, where AI drives speed and insight, and human judgment ensures context and control. At Firstsource, we are building AI-led, insight-driven operations that simplify complexity, scale intelligently, and stay accountable to outcomes at every step. Because in the end, transformation is only real when it shows up in outcomes. Proud of the teams and partners who made this happen.
Firstsource has earned an āAā rating in CDPās Supplier Engagement Assessment, and āBā ratings in Climate and Water Security disclosures, a clear signal of how weāre strengthening ESG across our operations and value chain. This is what FirstConscious looks like in practice, moving from intent to execution, and from isolated initiatives to a more integrated, accountable way of operating. Weāre not approaching sustainability as a set of initiatives. Weāre building it into how the business runs. And thatās where real, long-term impact will come from. Read more: https://lnkd.in/ejUJYjBy
Firstsource has been named a Leader in the Overall Market Segment in the NelsonHall Healthcare Payer Agility & Innovation NEAT Evaluation 2026. Healthcare payers are moving beyond experimentation with AI and focusing on how to embed it into production workflows, where automation, co-pilots, and data-driven insights support everyday operational decisions. NelsonHallās evaluation called out our AI-powered co-pilots and agentic AI workflows as production-ready capabilities, not pilot-stage deployments, a distinction that reflects our UnBPOā¢ shift from labor-led to intelligence that operates. This recognition reinforces our approach to build intelligence as an integral part of how work gets done, rather than an overlay. Learn more: https://lnkd.in/gmzd8fyz
Firstsource has been named a Leader in the Everest Group Healthcare Payer Intelligent Operations PEAK MatrixĀ® Assessment 2026. As payer operations evolve, the focus is shifting toward more integrated, accountable models that bring together transformation, technology, and execution. Everest Group recognized Firstsourceās UnBPOįµį“¹ approach and BPaaS-led growth as key to enabling this shift. This recognition reinforces the progress weāre making, helping health plans turn transformation ambition into real, measurable impact by making intelligence truly operate at the core of their business. Learn more: https://lnkd.in/gRc2hKJF
