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Firstsource recognized in India's DE&I 100 by Team Marksmen Network & EY, reaffirming our commitment to inclusive, people-first growth. Being part of this inaugural ranking reinforces what we've been building - workplaces where inclusion isn't an initiative, but embedded into how we hire, develop, and lead. Evaluated on key parameters defined by EY of DE&I frameworks and practices, this recognition validates our belief that inclusion is a business imperative, not a checkbox. Grateful to our people who turn intent into action every day.
We're hiring in Melbourne 👋 As a Healthcare Customer Service Associate at Firstsource, you'll be the first point of support for people navigating important health-related queries. You'll help customers find clarity in complex situations, learn fast, and build skills that open doors across industries. If you're driven, people-first, and ready to grow in a role that truly makes a difference, this could be your next move. 👉 Apply now: https://lnkd.in/gnPknwY8
Noel Felipe, our SVP & Revenue Cycle Practice Leader, shares why AI-driven workflows will be critical to healthcare operations by 2026. Workforce shortages remain one of healthcare's most pressing challenges — and organizations are rapidly moving AI from discussion to deployment. In a recent commentary for HealthIT Answers, featuring multiple industry leaders, Noel outlines how AI can stabilize cash flow and ease pressure on patient access teams as payer complexity and financial pressures intensify. AI is no longer just about efficiency — it's becoming foundational to financial stability and operational resilience. 📖 Read the full commentary: https://lnkd.in/ej8vrDyY
Gen Z doesn’t answer calls. And that’s quietly reshaping the future of collections. With US consumer debt at $18.2T, many lenders are still relying on phone calls and letters—tactics built for a very different borrower. At Firstsource, we’re seeing a clear shift toward digital-first collections that meet borrowers where they are, not where systems expect them to be. In our latest blog, Arjun Mitra, Head – Collections, explores why empathy-led, AI-driven outreach is outperforming traditional approaches. From SMS-first engagement to personalized digital journeys, modern collections are delivering higher recovery, lower costs, and—most importantly—greater borrower trust. The shift isn’t coming. It’s already here. The question is: will you lead it, or follow it? Read the full analysis: https://lnkd.in/gbm8A5y5
We're hiring Customer Service Associates in Melbourne to support people dealing with healthcare-related questions—often during moments that really matter. You'll be the first voice they hear, helping customers find clarity and reassurance when things feel confusing or stressful. It's a structured role, but a meaningful one—your conversations can genuinely make someone's day better. If you're a clear communicator, stay calm under pressure, and care about helping people move forward, we'd love to hear from you. 📍 Melbourne CBD 👉 Apply here: https://lnkd.in/gBVGVyPT
Our Mexico team came together to celebrate DĂa de Reyes, sharing Rosca de Reyes and the spirit of togetherness. Widely observed across Mexico, the day honors the Three Wise Men who, in Christian tradition, visited baby Jesus. At our office, colleagues shared Rosca de Reyes — a traditional sweet bread enjoyed during the celebration — turning a cultural tradition into a moment of connection at work. As is customary, a small figurine hidden inside the Rosca brought anticipation, laughter, and shared excitement, making the day both meaningful and fun. With conversation, warmth, and time spent together, the moment reflected how culture shows up at Firstsource — through shared experiences, everyday connections, and respect for local traditions. Here’s to starting the year with unity, tradition, and a strong sense of belonging.
We’re 500K strong! 🎉 Half a million of you following our journey, engaging in conversations, and cheering us on - this milestone is all about YOU! From big ideas to everyday wins, you’ve been part of every step forward. And we couldn’t be more grateful for this incredible community. Here’s to more stories, more impact, and more moments we’ll create together.
Delighted to be named a Leader in the NelsonHall NEAT 2025 evaluation for Gen AI & Process Automation in Banking, across both Operations Services and Process Automation Services. NelsonHall highlights our scaled Gen AI workforce, tailored automation for lending and mortgage operations, and how we apply AI across high-value processes (including AI for images/video and cybersecurity) to help banks improve efficiency, strengthen compliance, and enhance customer experiences. Read the NelsonHall report: https://lnkd.in/dvUCMVkp
At Firstsource, our culture encourages people to raise their hand and say yes. From pursuing a dual master's degree to navigating her first leadership role, Megan Bethel's path reflects what's possible when ambition meets the right support system. Through #WingsWithin, she found mentors who guided her, teams that trusted her, and opportunities that encouraged her to take ownership and grow into her potential. It's a reminder that careers here aren't built by chance — they're shaped by learning, trust, and the freedom to challenge yourself. Ready to take your next step? Explore opportunities: https://lnkd.in/gxNpVmZ
We’re proud to be named a Leader & Star Performer in the Everest Group Banking Operations – Services PEAK Matrix® Assessment 2025. This recognition validates the direction we’re taking – moving from labor-first models to AI-native, outcome-driven banking operations. Our #UnBPO™ approach and #relAI™ platform are helping banks scale pragmatic GenAI and automation from pilot to production, speeding decisions, strengthening compliance and lowering cost-to-serve across lending, payments, servicing and fraud. Read the Everest report: https://lnkd.in/dBXW6RJb
