We just announced Fin Insights: a groundbreaking product that gives you complete visibility into every customer conversation, with AI-powered tools and suggestions that help you monitor, analyze, and instantly optimize your customer service quality. It’s made up of three connected parts: CX Score A breakthrough, AI-powered metric that gives you a complete view of your support quality across every customer conversation—no surveys required. Topics Explorer Provides an unprecedented view into every customer conversation—organized by topic and sub-topic so you can easily spot patterns, track issues, and take action faster. Optimize Dashboard A powerful new tool that highlights specific opportunities to improve Fin’s performance, with AI-powered Suggestions that you can instantly action.
Introducing: Fin! The First AI Customer Service Bot Built with GPT-4 Technology.
What it’s like to work at Intercom: Hear from our CEO, Eoghan McCabe, on what it’s like to work here and why this is the best time to join.
Our products and platform have come a long way since Intercom was founded 11 years ago, and while our innovation is absolutely something to be proud of, we’re especially proud of the company culture we’ve built in tandem.
Here's a great chat between our Chief Strategy Officer and co-founder, Des Traynor, and Harry Stebbings of the awesome 20-minute VC podcast - covering a range of topics from the origins of Intercom, to how to succeed as an angel investor. Give it a listen!
To celebrate this year’s Pride, we're sharing the experiences of our peers in the LGBTQI+ community, and their thoughts on allyship, advocacy, and finding spaces where they can truly be themselves.
To celebrate this year’s Pride, we're sharing the experiences of our peers in the LGBTQI+ community, and their thoughts on allyship, advocacy, and finding spaces where they can truly be themselves.
More super news for Intercom - fresh from our nomination in Inc Magazine's Best Workplaces for 2022, we're delighted to share that we also finished in the top 5 companies to work for in the San Francisco Bay Times and BizJournals Best Places to Work in the Bay Area 2022. If you want to work for a great company, we're hiring - take a look at our Careers Site!
We're really proud of the company and the culture we're building here at Intercom. We are intentional about putting our people first, living our values and being kind to our colleagues. So we're delighted that we've recently been honored as part of Inc Magazine's Best Workplaces for 2022. If you're keen to join a company like this, why not check out our open roles - we're hiring to support our amazing growth.
A couple of weeks back, Intercom announced a range of new products and services for our customers. If you're keen to learn more about what we do, you can watch a quick video or read more, here.
Check out your Company Bowl for anonymous work chats.
