Pros
Ability to take on someone else’s shift and possibly earn extra income. (Only after probation period)
Cons
Poorly structured training process with few competent trainers, which can lead to trainees struggling with content. Once hired you have to do exams based on training to maintain your job. If you don’t pass their training by at least 80% (avg) you will be fired immediately and escorted out of the building. This part is especially embarrassing, dehumanizing and wrong as they don’t even own the building that they are located at, so there’s no need to force anyone out of the building. Sick days are not encouraged as you may get “interactions” for your absences (even if they are registered as sick leave) which can lead to your termination. The management have seemingly chosen people who are their favorites and have immunity while everyone else is subjected to constant fear of termination for minor issues. You must work on public holidays and they boast about getting triple pay on holidays, however they are only able to do this because in general you’re working for 1/3 of the salary Americans are working for in the same jobs. You also have to gain a certain speed of working to qualify for wfh, meanwhile Americans work from home immediately. Overall working there was an awful experience.