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      Serco Group

      Engaged employer

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      What is working from home like at Serco Group?

      Serco Group reviews

      Not a very supportive team

      Business travel co-ordinator
      Current employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Good hours and pay with work from home days

      Cons

      The higher up level of staff don’t really show much compassion or treat the staff great. Changing their minds about things within a 24 hour period. Not much opportunity to progress in role.

      1

      Not too bad

      Social media specialist
      Former employee
      Falls Church, VA
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits, work from home options

      Cons

      Communication within the team is not great

      Terrible cimpany

      Customer service representative (csr)
      Former employee
      Sydney
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work from home and equipment provided

      Cons

      Poor management , micro managed no room for growth . Kpi were ridiculous

      Serco

      Customer service agent
      Current contractor
      Speke, England
      Recommend
      CEO approval
      Business outlook

      Pros

      Good place to work. Can work from home

      Cons

      Contracts can end at short notice.

      Paid the bills

      Customer service adviser
      Former employee
      Newcastle upon Tyne, England
      Recommend
      CEO approval
      Business outlook

      Pros

      Part time hours, no bank holidays, work from home

      Cons

      The type of calls I was getting I wasn’t paid enough to continue working there. My mental health was so bad due to the type of calls I took.

      Not great

      Nurse functional assessor
      Current employee
      London, England
      Recommend
      CEO approval
      Business outlook

      Pros

      You can work from home

      Cons

      Lack of neurological agility and growth Lack of workplace culture A very repetitive role

      test and trace agent during covid

      Customer service advisor
      Former employee
      London, England
      Recommend
      CEO approval
      Business outlook

      Pros

      flexible work from home role

      Cons

      usually had many stressful phone calls

      avatar
      Serco Group Response
      now
      We really appreciate you sharing your thoughts. Feedback like yours helps us understand what we’re doing well and where we can do better. We regularly review and share feedback internally so we can keep improving and continue to make our workplace even better for our people. Wishing you all the very best as you go forward in your career.

      Customer service at Serco

      Coustomer service
      Former employee
      Manchester, England
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexibility in remote working, work from home and at the office

      Cons

      No progression and no future role.

      Good Company with great values

      General clerk ii
      Current employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Works really well with you on taking time off. Provides insurance, 401K Match, Good benefits. Many Shift options including work from home.

      Cons

      A lot of changes are made in this job. Will need to be super adaptable to work here. Some raises are Temporary.

      G

      Principal business analyst
      Former contractor
      Solihull, England
      Recommend
      CEO approval
      Business outlook

      Pros

      Fully remote, work from home Flexible

      Cons

      Salary not industry standard for a BA