I applied online. The process took 2 weeks. I interviewed at ASDA (Ardrossan, Scotland) in July 2018
Interview
I applied online following a questionnaire and I didn’t hear anything for two weeks. I got a phone call at lunch time to come in for an interview the day after. I went to back, where the staff canteen was and we were all talking. They were running late but it was fine. We went into the room and had to find our names on badges on tables. We had to follow this sheet and ask questions on the person across from us on a table. Then we had to make a product making sure a teacake was secure and we had to sell it to the rest of the groups. We had to buy objects from the head checkout Operator. The staff tested it afterwards, to see if it worked. We were told that was over and done with for today, we got told we would get a phone call if we passed the first stage. If you didn’t get a phone call, you didn’t get through. The people in my group all got emails a week in advance, while I just had a day to prepare. I got a phone call two hours later to say I got to the interview stage! I had a interview with the head checkout lady and I learned. That there was two spots and five people were competing for it. I got told I would get a phone call if I passed and got it but I didn’t but if you make it to the interview stage. You get put to the backup list if anything goes wrong or if they needed extra help for six months.
Interview questions [2]
Question 1
A customer is looking for a cereal brand but we are sold out. What do you do?
Ok. A lot of questions though and they don’t really seem relevant to the position. Not sure why you get asked when you’ve gone above and beyond to be honest
Farnborough, Hampshire, South East England, England
Accepted offer
Positive experience
Easy interview
Application
I interviewed at ASDA (Farnborough, Hampshire, South East England, England)
Interview
Basic questions of favourite item, what good customer service is, team work tasks to complete in a group, when available work sheet, very simple then range a few days later for on boarding
Group session (team building, think we had to make a model etc) followed by short individual interview. There was also bag packing for 20 minute, checking interaction with public etc. It was all fine.
Interview questions [1]
Question 1
When have I gone above and beyond to provide excellent customer service?