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      ActiveCampaign

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      Customer Success Manager Interview

      10 Aug 2017
      Anonymous interview candidate
      Chicago, IL
      No offer
      Negative experience

      Application

      I applied online. I interviewed at ActiveCampaign (Chicago, IL) in Aug 2017

      Interview

      I never actually got to do an interview. About 2 weeks after applying, I got an email that they'd like to do a phone screening; I went to sign up for a time slot, but the first available was over 2 more weeks out. I signed up anyway. Day of, I prepare like normal, wait for a call at 1pm. At 1:03, I get an email about how their needs have changed, even though the job is still posted. No wonder they're always hiring; there's no way to reach out to HR, and it seems like a mess. My guess is that a reminder popped up on the guy's calendar and he didn't want to be bothered at the moment. It's a shame to think that they're fine with treating people with such disregard.

      Interview questions [1]

      Question 1

      Choose a 30-minute time slot of availability for a phone call in the next few days to discuss your background and interest in ActiveCampaign
      1 Answer
      10

      Other Customer Success Manager interview reviews for ActiveCampaign

      Manager, Customer Success Interview

      12 Oct 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at ActiveCampaign in Aug 2021

      Interview

      First step was a phone interview with the Talent Acquisition Specialist. She did a great job of explaining the role, the company and the interview process. Next step was to meet with the hiring leader. The third step was to meet with the hiring leader's boss and two peers. The final step was a mock coaching session.

      Interview questions [5]

      Question 1

      Tell me about a time you worked cross-functionally to achieve a goal.
      Answer question

      Question 2

      How do you develop and inspire your team members?
      Answer question

      Question 3

      Tell me about a time you failed. What came out of that?
      Answer question

      Question 4

      Tell me about a time you used data to make an informed decisions?
      Answer question

      Question 5

      What are you most proud of in your career experience?
      Answer question
      1

      Customer Success Manager Interview

      25 Aug 2021
      Anonymous employee
      Chicago, IL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at ActiveCampaign (Chicago, IL) in July 2021

      Interview

      The interview process was seamless and took around 3-weeks from initial phone screen through final offer. You could really tell that each step had a specific purpose and they knew what they were looking for! The recruiter was super friendly and a great communicator throughout the entire process (even post-offer).

      Interview questions [1]

      Question 1

      - Why ActiveCampaign? - Tell me about a time when questions. - What do you look for in a leader/manager? - Past experience questions.
      Answer question

      Customer Success Manager Interview

      3 Mar 2021
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at ActiveCampaign in Feb 2021

      Interview

      -Phone Screen -Interview with 2 managers and another CSM -Mock client onboarding call with a manager and CSM The process took about a month. Standard Interview Qs about past client experience, size of book of biz, etc. The team was welcoming and engaged and the talent acquisition was really above and beyond in terms of setting timing expectations and checking in for all next steps.

      Interview questions [1]

      Question 1

      How would you manage a large book of biz? Experience with contract renewals?
      Answer question

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