I applied through a recruiter. The process took 2 weeks. I interviewed at Advance Auto Parts (Gainesville, FL) in Mar 2011
Interview
Phone interview with regional human resource recruiter. Then an in-person interview. And usually a final offer interview. Once I became a General Manager I had to drive to regional headquarters and test in front of a panel for interview and parts knowledge.
Interview questions [1]
Question 1
Tell us about a time you turned an angry customer into a satisfied customer when your policy didn't permit what the customer wanted.
I applied online. I interviewed at Advance Auto Parts (Miami, FL)
Interview
Multiple interviews handled first by website, district management, then regional. Entire process is mostly in workday system. Many evaluations are done, Everyone involved is very professional. Retail environment questions and situations are the content of the interview.
I applied online. I interviewed at Advance Auto Parts (New York, NY) in Nov 2022
Interview
Three phase process (1st, 2nd and final if you make it this far). Deep dive into situational response, parts knowledge and managerial style. Very open ended questions that can be answered and issue resolved in several ways.
Interview questions [1]
Question 1
Q: Tell us about a difficult customer situation. How did you handle it?
I applied online. The process took 1 week. I interviewed at Advance Auto Parts in Nov 2018
Interview
Phone interview with basic questions from District Manager, gave a concise overview of responsibilities and work week expectations. The next step included a panel interview with two district managers, which included role play scenarios..
Interview questions [1]
Question 1
How would you handle an observed behavior of an associate that didn't provide good customer service?