I applied online. The process took 2 weeks. I interviewed at Agoda (Kuala Lumpur) in Oct 2019
Interview
1. phone interview by a recruiter from Hong Kong 2. took a written test 3. face-to-face interview. I was told by a friendly recruiter that the interview would not be carried out the usual, traditional way, it would be more fun, just like a chit-chat, but persoanlly, I think that interviewers are quite solemn (recruiter and interviewers are differnt ppl). I am not a fresh graduate and I was told that I am the oldest in the department I was interviewing. The interviewers made it clear to me that age is an issue in this company, which I think is understandable. I mean they were just worried that I could not adapt to their culture. But I would appreciate it if my application was rejected in the first place since my age and years of working experience are clearly reflected in my resume.
Interview questions [1]
Question 1
What is your career vision? I agreed that you have relevant working experience, but that was ten years ago. Do you still it is still useful? Do you mind if your superior is younger than you?
I applied online. The process took 3 weeks. I interviewed at Agoda (Pune) in July 2025
Interview
The Interview process was three parts, one round was with HR overseas representative, then an assessment round and if you clear that, than a final 1 hour video call with the team manager. The interviewers were pretty polite and made sure you are comfortable all through, gave enough time to think over the situational questions. Prepare well as they request you to give real life examples/situations you faced, if you have situations ready you wont be thinking for longer!
Interview questions [1]
Question 1
Reason for choosing Agoda.
Role Play, in which the situation was about a client travelling with whole family to Thailand and being at a five star hotel and not getting the five rooms booked, how will you handle an angry client?
Tell about your KPI
Tell about a real life situation on the job when you faced a very angry customer, how did you deal with them?
I applied online. The process took 1+ week. I interviewed at Agoda (Kuala Lumpur) in June 2025
Interview
I received an email from hr a few days after applying. I was asked to do an assessment in which i was given a business scenario and only had 20 mins to submit an email response with 200 words. I completed the task and days later i received an email from them saying they will not move forward with my candidacy.
Interview questions [1]
Question 1
A customer ordered an item for their son’s birthday. The tracking status says the item was delivered, but the customer never received it. The birthday was two weeks ago, and they are upset and asking for an explanation and a resolution.
it was okay, since it's entry level the questions are not hard, and even if you are wrong, the recruiter dont mind and will help to educate you the general procedures.