I applied online. The process took 1 week. I interviewed at Agoda (Bangkok) in July 2022
Interview
I applied online via Agoda's website, and then I got a call to confirm my date for the interview.
There are 3 stages. Firstly, you have to interview with an HR for 30 minutes via online platform. Secondly, you will have a take home test writing two emails in English and your native language, and you have to calculate numbers a little bit (easy).
If you are shortlisted for the final interview, you will have the interview with the manager ( your future leader).
The last stage is the final interview with the hiring manager for 1 hours via online. They will ask you about your resume in details, and there is a role play about a promblem regarding a booking.
They are very professional and friendly, so just be yourself and have a nice talk with them!
Interview questions [1]
Question 1
1. Tell me about yourself?
2. Why Agoda?
3. How to deal with angry customers?
4. What is a difficult situation, and how do you cope with it?
5. 3 words for yourself?
6. Why do you think you are specific to this role?
7. Role play
I applied through a recruiter. The process took 1 week. I interviewed at Agoda (Kuala Lumpur)
Interview
I applied online and was contacted by HR for an initial screening. The process included a written assessment where I had to respond to customer service email scenarios within a time limit. This tested communication skills, tone, and problem-solving ability.
After passing the assessment, I had an HR interview focusing on my background, motivation for joining Agoda, and customer service experience. This was followed by a manager interview, which included behavioral and situational questions related to handling difficult customers and resolving issues.
Overall, the interview process was professional, well-organized, and focused on real customer experience scenarios. The interviewers were friendly and explained the role clearly.
I applied online. The process took 2 weeks. I interviewed at Agoda (Kuala Lumpur) in Oct 2025
Interview
The interview takes 3 times,
First interview is a sample and quick interview, and some information sharing .
Second Interview is typing skill and within 40minutes, answer Japanese email and english email.
Third Interview is interview with the Team leader its take around 1 hours.
Interview questions [1]
Question 1
What will I do, if the company change their company aim
I applied online. I interviewed at Agoda (Kuala Lumpur) in Aug 2025
Interview
Clear step by step process. You need to complete a test where you need to respond to a customer email. The test instructions are very clear on what their requirements are.
Interview questions [1]
Question 1
Responding an email about customer experience issue