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      Airbnb

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      Customer Experience Lead Interview

      16 Oct 2013
      Anonymous interview candidate
      Dublin, Dublin

      Other Customer Experience Lead interview reviews for Airbnb

      Customer Experience Lead Interview

      17 May 2015
      Anonymous interview candidate
      Dublin, Dublin
      No offer
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Airbnb (Dublin, Dublin) in Sept 2013

      Interview

      I was very keen to work for Airbnb and applied via LinkedIn, and was contacted a couple of months after, when a similar opportunity had opened. The recruiter screen went well though it took some time to get the time right (time zones misunderstanding). I was then scheduled for an interview with the hiring manager, who got the recruiter to cancel our interview as I was already waiting on Skype. It was rescheduled for the same day, 3 hours later (late evening for me), and this time he just didn't show up at all. I sent an email to the recruiter who apologized on his behalf and we rescheduled for another night, which happened on time this time, with no mention on the previous mishaps. I was successful and got to the next round, 4 skype interviews, for which I gave the recruiter my availability. She scheduled 2 at the only moment I said I was unavailable. I sent her an email right away (2 days before the interviews) to ask her to reschedule but was still contacted on the wrong day by an interviewer who had not idea we weren't meant to speak that day. Recruiter apologized, and we rescheduled, all interviews back to back and I took an afternoon off to make sure it would happen. This is when I started losing motivation... The first interviewer asked me the most random questions, amongst which "tell me a joke" (and it wasn't one...) and "tell me something extraordinary you did in the past month. Since I had not discovered the cure to starvation that month, I thought I'd go for something "challenging" instead... and try to do better the following month (but probably not at Airbnb). I tried to impress him with my knowledge of the company and its growth and expansion, with the acquisition of several companies, amongst which a direct competitor in Germany. He told me I was wrong, no such thing ever happened... By then I had lost 50% of interest in the role, but I still decided to drop it. He then praised the company at length: how his whole family wears Airbnb t-shirts and the company itself is like a big family (it started to smell like stinky cheese right there). Next interviewer was great, bright, smart, sharp, with very tough but real life problem solving questions that did not involve me pretending to be Louis CK. The final one was a nice one as well but actually reading out pre-written questions, and trying to log my answers right away into her feedback system, which was a little disturbing. She offered to answer more questions by email afterwards, which was nice and told me I should have a couple more Skype interviews after. Radio Silence after that, so I wrote to the recruiters a couple of weeks later to give them feedback (someone's got to get feedback!) and let them know I was dropping out (thank you Airbnb for letting me exit with dignity!)

      Interview questions [1]

      Question 1

      Tell me a joke. Tell me something extraordinary you did in the past month.
      1 Answer
      12
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 months. I interviewed at Airbnb (Dublin, Dublin)

      Interview

      Long, mostly. It took over a week for the Recruiter to come back to me after each interview session, there was 8 interviews in total. Everyone I met was lovely though and nice to chat to.

      Interview questions [1]

      Question 1

      Something amount me that is not on my CV
      Answer question
      1

      Customer Experience Lead Interview

      26 Sept 2014
      Anonymous interview candidate
      Portland, OR
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2+ months. I interviewed at Airbnb (Portland, OR) in July 2014

      Interview

      I applied online and was quickly sent a link to complete a video interview. A few days later I was emailed that the position had been filled. Two months later I was contacted, via email, with a request for a phone interview that was scheduled for the following week. The phone interview was fairly thorough in asking a lot of experience questions, as well as letting me know about the company. Honestly, one of the better phone interviews I have experienced, based on the interviewer's intelligent questions and mix of professionalism and candor. The call ended with me feeling like I might really fit the position and company culture. I was contacted the next day to come in later that week for an in-person interview with 5 interviewers: two would-be peers, two would-be seniors, and HR. This is when things became obvious that none of them were actually interested in me. They seemed to be going through the motions because they had to, not because they cared which kind of threw me off, coming from my previous impressions of the company; they were stoic and clearly coming up with questions at random. Out of the five people who interviewed me, only one had actually seen my resume and none of them had any knowledge of my video or phone interviews. Two of them were somewhat friendly, two of them made it clear that I was wasting their time (one of whom was clearly shocked and possibly appalled that I didn't get there through a current employee referral), and one of them seemed incredibly nervous, somewhat negative about the job, and acted like she had never done an interview in her life. I knew after my first interview that there was no way I was getting the job. I was told when I arrived for the interview that the recruiter (Airbnb employee) would check in on me throughout the process and would meet with me at the end to go over more details of the job. However, I never saw here again and I was escorted out of the building by the last interviewer who just said the other person must be busy. I was there for about three hours. Three days later I received my "the hiring team doesn’t feel that you are a fit for this role" email. Other things to note - In between interviews I left the room to use the restroom. There were two co-ed restrooms and a long line. Everyone in line was super friendly and starting talking with me. They were open about the company and seemed genuinely interested in me. It was a nice change from the odd un-comfortableness of the interview process. When I went back to the interview room, two random people had taken seats that the table and were working. Eventually one of them started talking to me and was super nice and tried to give me some tips about the people interviewing me. Then my next interviewer came in and they left. It was somewhat comical.

      Interview questions [1]

      Question 1

      Tell me about a time in the last 30 or 60 days that you helped someone you didn't know and that wasn't part of your job?
      1 Answer
      7