I applied online. The process took 2 months. I interviewed at Alaska Airlines (Milpitas, CA) in Apr 2022
Interview
Due to the volume of interviewees, you are broken up into smaller groups (about 10 people) where you do a group activity and then an individual interview. You find out about 10-15 minutes after the individual interviews if you are selected or not.
Interview questions [1]
Question 1
The usual, why do you think you would be good at this job. Name Alaska Air's 6 hubs (San Diego, Los Angeles, San Francisco, Portland, Seattle, and Anchorage). What is your customer service experience?
In person at Alaska Airlines office.
Individual interview, second individual interview then lunch break , group interview.
It was very friendly and fun experience. Smile and interact other people
Ask questions and stand out
I applied online. I interviewed at Alaska Airlines (Seattle, WA) in Jan 2026
Interview
Two virtual interviews that included an AI interview, a personality questionnaire and a “test” of your ability to use resources provided to answer flight-related questions. After that you’re invited to an in-person interview.
The interview process is lengthy and in depth. They really dive deep. Overall, it was a great experience and ensured that they find the right fit. I did end up accepting and am awaiting training.