You get the opportunity to listen to other agents and see exactly what the work place is like and a phone call example of what exactly you will be doing before the interview even begins. Supervisors will sit you down ask you some questions to insure you will fit the position, and then you are hired if everything goes well.

The hiring process was strange for me, since I think they were transitioning from external hiring (through another company) to internal (with a recruiter that was on-site). I first heard about think job through Aerotek, who basically told me on my first visit with their rep that I had the job. Not so. The rep failed to stay in communication with me, and then told me (after over a week) that "the company decided to move in a different direction." I then sent my resume directly to the company through indeed, and heard back from an in-house recruiter within a few days. I was hired that week, and started training the next week. I am only finishing my first week of training now, but if the Aerotek rep had done his job, I'd have been hired muuuuch sooner. (I plan on letting him know about my fabulous new job as soon as training is finished.) My interview was probably the most grilling and intense interview I've had, with shows me they care more about hiring the right people and keeping them than just filling a hiring quota. The supervisors definitely care about the success of the company, and the success of the employees they hire, and spend less time worrying about how you can answer a multiple choice test of character.