I applied online. The process took 3 months. I interviewed at American Airlines in Aug 2016
Interview
Great! I was nervous but upon completion no need to be. They really try to get to know you and how well you are at customer service. The STAR technique is key. Also, they like to know how well you are with a team. They will contact you via e-mail for a video interview upon completion of application and assement. The video interview should be completed within five days, I waited until the fifth. Make sure you complete video interview in a quiet well lit location.
I applied online. I interviewed at American Airlines in July 2016
Interview
Applied online took assessment test online one week later received email for a video interview. Taking my video interview today. Any advice from anyone who has gone through the process?!
Video group interview then in person with 40 other applicants. Asked behavioral questions and personality questions. The video interview lasted about 30-45 minutes. Then the in person was a whole day process.
Interview questions [1]
Question 1
Name a time you went above and beyond for a customers
I applied in-person. I interviewed at American Airlines (Dallas, TX)
Interview
1. Application with test questions
2. Group interview - online
3. In person interview - a lot of ppl with eyes on you. Dress professionally.
4. 6 week training -very hard, but be a good study/test taker
Interview questions [1]
Question 1
High level Customer service related questions and safety experiences.