I applied online. The process took 3 months. I interviewed at American Airlines (Dallas, TX) in Dec 2013
Interview
Applied online through the American Airlines Careers website on Oct.7 received an email on Oct.8 to complete the online assesment. Oct.29 received another email and a phone call to complete online video interview, I was a little confused on how this worked and i had internet issues but had to submit my video, you can not retake any questions. You are asked behavioral questions, they repeat the question 2 times and then you are given 2 minutes to think about your answer and then you 3 minutes to answer. A total of 5 to 6 questions were asked. Since there was an error with my video interview I was called back and able to take a 2nd video interview which succesfully went through the 2nd time. Recieved the next email on Nov.14 to update my application, just a few minor assesment questions and then submit all your new info if it needs to be updated. Nov. 18 recieved phone call from American Airlines that invited my to Dallas DFW for Assessment Day Interview on Dec. 9th at 1:30pm and gave me all the information i needed, Now im just waiting for my interview next Monday!!! Hope this helped someone, this websight has helped me tremendously, good luck and happy flying to all!
Interview questions [1]
Question 1
Describe a time where you worked as a team, and what makes working as a team great?
Describe a time when you had a customer left unsatisfied, how did you handle the situation?
Why do you want to work for American Airlines
I applied online. I interviewed at American Airlines in July 2016
Interview
Applied online took assessment test online one week later received email for a video interview. Taking my video interview today. Any advice from anyone who has gone through the process?!
Video group interview then in person with 40 other applicants. Asked behavioral questions and personality questions. The video interview lasted about 30-45 minutes. Then the in person was a whole day process.
Interview questions [1]
Question 1
Name a time you went above and beyond for a customers
I applied in-person. I interviewed at American Airlines (Dallas, TX)
Interview
1. Application with test questions
2. Group interview - online
3. In person interview - a lot of ppl with eyes on you. Dress professionally.
4. 6 week training -very hard, but be a good study/test taker
Interview questions [1]
Question 1
High level Customer service related questions and safety experiences.